Frequent Crashes

[yesgogogo]

I can almost never use Fresco on Windows 11 it is constantly crashing and never opens documents. I am working on an important project and it's frustrating that I can not work properly without the app closing. I have tried to restart and reinstall many times. What can I do to solve this issue?

[Imaginerie]

Hello!
The most frequent culprits when an app like Fresco is crashing is either an old graphic cards, or a graphic card with outdated drivers.
First thing to do is check that your system is compatible (scroll down for Windows)
https://helpx.adobe.com/uk/fresco/system-requirements.html

Secondly, if your system is compatible, update your graphic cards drivers (If you have an Nvidia and get the choice, choose "studio" versus "gaming")

If that fails, there might be another issue with not enough RAM, or a CC storage issue.

[ray_marc_9444]

I have an rtx 4060 and 16gb ram with 1tb of space, its still crashing

[Anubhav M]

Hello @ray_marc_9444,

Would you mind trying to update the OS(https://adobe.ly/3RxqQQ7) and Fresco(https://adobe.ly/429lWzf) to the latest version and checking if it helps?

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3FVjrI4) and check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/4i52Qir). If yes, please try resetting Fresco (https://adobe.ly/3FWSWSE...) and share your observations.

Looking forward to hearing from you.

Anubhav

[Anubhav M]

Hello @yesgogogo,

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly share the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html). We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,

Anubhav

[yesgogogo]

I have tried the method a couple times and it doesn’t seem to help from my experience. I also tried restarting my device but no luck.

Sent from my iPhone

[Anubhav M]

Hello @yesgogogo,

We are sorry to hear about this experience. Would you mind sharing the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can investigate this further?

Looking forward to your response.

Regards.

[Anh-Thu36407803e8l7]

After doing this, fresco crashes every few minutes now. 

[Anubhav M]

Hello @Anh-Thu36407803e8l7,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/3TBnWe4) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

[enochillustrator_4826]

Hello, I'm having the same issue especially when I use the select tool and I'm trying to draw within the selection. I've sent multiple reports. Nothing has been fixed yet. Please help

[ashley_4289]

Hello,

I've been having the same issue.  I've used this method, as well as restarting the app, and I can't use Adobe Fresco for 3 minutes before it completely crashes.  I've sent several reports, and nothing has been done!

[Anubhav M]

Hello @ashley_4289,

Could you share more details, like the version of the OS/Fresco installed, your device make/model, and if Fresco behaves this way when using a specific tool, working with a specific file, so I can better assist you?

Looking forward to hearing from you.

Anubhav

[ashley_4289]

Hello,

I apologize for the late response.

Adobe Fresco version - 5.5.5
Device Make/Model- Lenovo Yoga 7i (16" 2-1)

This is what happens when I use Adobe Fresco:


1.
I open the app to do artwork. The message about battery performance plan pops up in my screen. It's already selected
2.
I select between "Pixel Brushes" and "Vector Brushes," as well as creating layers for my artwork.
3.
While working, my laptop freezes for a few seconds, then the app closes.
4.
When I open the app again, the report pops up that Adobe Fresco closed unexpectedly, and if I want to send a report. I send the report with details of what happened.
5.
Wait to get a response about my report.

The first thing I did was look at my settings and see if everything was up to date, and it is.

Because this happened, I had to research, and I saw that it's a common problem

Ashley Love

Ashley Love, MFA, MPS
Adjunct Professor ~ Business Dept.
Fashion Merchandising Program
Tarrant County College, Northeast Campus | Classroom 2228
828 W. Harwood Road | Hurst, TX 76054

[Anubhav M]

Hello @ashley_4289,

Thanks for confirming. Could you try a clean reinstall of the GPU drivers (Intel / NVIDIA / AMD)  to check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/446fU1Z). If yes, please try resetting Fresco (https://adobe.ly/4kG40mv...) and share your observations.

Looking forward to hearing from you.
Anubhav

[ashley_4289]

Hello,

Clean reinstall? Won't that mess up Adobe?

Ashley Love

<Personal info removed by MOD>

[Abhishek Rao]

Hi @ashley_4289,

Thanks for getting back. I totally understand your concern, and rest assured, doing a clean reinstall of the GPU drivers won't mess up your Adobe apps or any of your files.

It simply helps reset the graphics configuration at the system level, which can often fix persistent app crashes like the one you're facing in Fresco. Just be sure to follow the steps from your GPU manufacturer (Intel, NVIDIA, or AMD) for a clean reinstall. You can also set the Graphics Preference to High Performance for Fresco afterward to ensure it's getting the best GPU support.

Once done, please launch Fresco again and see if the crashing stops. Let me know how it goes or if you need help with the reinstall steps.

Looking forward to your update!

Abhishek 

[Baris_Kaya1385]

My computer is fully new, for a few hours the app worked fine and then it crashed once, but they kept getting more frequent. I've tried everything you've suggested on this thread to no result the crashes happen literally 20 seconds after I open the app or when I start to draw. 

[Beauteous_reporter5CFC]

it's been 2 years and they haven't fix it yet lol

[Peter35349481q4xm]

This actually worked for me...so far. My application kept crashing and after doing this, I was able to use it for a couple of hours with no issues. I hope this problem doesn't happen again.