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Frequent Crashes

New Here ,
Feb 09, 2023 Feb 09, 2023

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I can almost never use Fresco on Windows 11 it is constantly crashing and never opens documents. I am working on an important project and it's frustrating that I can not work properly without the app closing. I have tried to restart and reinstall many times. What can I do to solve this issue?

 

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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Hello!
The most frequent culprits when an app like Fresco is crashing is either an old graphic cards, or a graphic card with outdated drivers.
First thing to do is check that your system is compatible (scroll down for Windows)
https://helpx.adobe.com/uk/fresco/system-requirements.html

Secondly, if your system is compatible, update your graphic cards drivers (If you have an Nvidia and get the choice, choose "studio" versus "gaming")

If that fails, there might be another issue with not enough RAM, or a CC storage issue.

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Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

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Hello @yesgogogo,

 

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco


Also, kindly share the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)
. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Feb 13, 2023 Feb 13, 2023

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I have tried the method a couple times and it doesn’t seem to help from my experience. I also tried restarting my device but no luck.

Sent from my iPhone

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Adobe Employee ,
Feb 14, 2023 Feb 14, 2023

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Hello @yesgogogo,

 

We are sorry to hear about this experience. Would you mind sharing the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can investigate this further?

 

Looking forward to your response.

Regards.

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New Here ,
Feb 08, 2024 Feb 08, 2024

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This actually worked for me...so far. My application kept crashing and after doing this, I was able to use it for a couple of hours with no issues. I hope this problem doesn't happen again. 

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