Fresco 4.4 - Crash on launch on Windows 10

[Олексій291373653kzu]

Hello! I did not find a solution to the problem in previous posts. So I'm writing about the problem again. The Fresco 4.4 shows the screen at startup and crashes. See screenshot. The new admin account does nothing. I have 450GB of free space and 32GB of RAM. Also I tried Ctrl+Alt+R in Creative Cloud app. 

[Sjaani]

Your best option is to keep writing about the same topic in existing threads. That way if an answer to this question is posted elsewhere you'll see that more comments are posted in that thread.

At this point I believe as started in other threads your best option will be to revert back to previous version until the current version works for us all.

[Олексій291373653kzu]

version 4.3 works OK

[Sjaani]

Fantastic, stick with that until Adobe brings out another update, there's been a lot of posts regarding the V4.4 issue so hopefully it will be fixed in the next update.

[Anubhav M]

Hello @Олексій291373653kzu,

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application
2. Press Ctrl+Alt+R
3. It will show a dialog to Relaunch
4. Click Continue and wait for 2-3 minutes
5. Launch Fresco

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

Thanks,

Anubhav

[kevinl62018888]

FYI I have the exact same issue. Was now with Adobre Support for about an hour trying all kinds of things. Bottom line: the app Version 4.4 just won't work on Windows 10! Currently running most up to date version of Windows 10. Also all drivers are up to date. More than enough Ram and SSD and HDD space (I have 2 drives). My laptop is top of the line so it ain't the laptop or specs. This is definitely coding in Version 4.4. All I can say to everyone experiencing this issue: roll back to version 4.3, make contact with Adobe support and have your log files sent to them so that dev team can see issue and reprogram accordingly. Only if lots of people having this issue send in their log files will the dev team see there is an issue with the app and fix!

[Susi0101]

I'm having the exact same problem. I hoped that an update would fix the issue, but no, it still crashes.
I'm going to install an older version and see if it works.

[kevinl62018888]

Good Luck! 🙂 For me V4.3 worked...so I feel there is a programming issue with V4.4. I hope V4.3 works for you.

I guess we will have to wait until Adobe finds the bug and fixes it with an update. I have noted that the crashing is happening with Windows 10 and 11 OS!

[Susi0101]

It worked!!! Thanks for the advice.

And yes, we'll have to wait until they can fix the problem.

[John Eischen]

I have same problem

[John Eischen]

I  forgot to say that I have tried everything to fix the problem and the crash happens when opening a file or a new file

[John Eischen]

I have just tried with fresco 4.6.0 but still the same story and going back to the 4.4.0 does not work either ;((((

[Anubhav M]

Hello @John Eischen,

We are sorry to hear that the steps shared earlier did not help. Would you mind trying to run Fresco under a different administrator account (Windows) and checking if it helps?

If the issue persists, we need to troubleshoot this in a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Regards.

[John Eischen]

sorry but I just have one account on this pc 

do the adobe apps run for any user on the same pc?

[Anubhav M]

Hello @John Eischen,

Sorry for the delayed response. You can run the Adobe applications under a different account after signing in with your Adobe ID.
Would you mind sharing the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team? Also, try installing Fresco v4.0 using this link and checking if it helps: https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...

Note: The link is only valid for the next 24 hours.

Looking forward to hearing from you.

Thanks,

Anubhav

[Udmeber]

Hello! I have the exact same problem! Also I see a pop up to write to Adobe about the problem, but it vanishes before I can do anything!

[John Eischen]

I had a problem a long while ago with Fresco and I disabled those pop ups after they got me now where with them. Eventually it got fixed but I think it was a problem with my video drivers. 

[Anubhav M]

Hello @Udmeber,

We understand how frustrating it can be to experience crashes. Would you mind trying to install an older version of Fresco (https://helpx.adobe.com/download-install/kb/downloaded-older-app.html), as suggested by our community members, and checking if it helps?

Also, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

Thanks,

Anubhav

[kevinl62018888]

Hi all

ADOBE SUPPORT HAS CONFIRMED THAT THIS IS A CONFIRMED BUG IN VERSIONS POST V4.3 AND THAT THAT THEY ARE WORKING ON A FIX.

If you are using Windows 10 or 11 and you are experiencing a crash when Fresco versions 4.4 and 4.6.1 opens and loads a document for the first time, then be aware that Adobe are working on a solution at present. This was confirmed to me after I sent them my log files and had a phone discussion with their support staff. Version 4.3 works currently. No ETA has been given, but I was assured this major bug would be fixed with the next major update. There are NO workarounds or temporary fixes if you try and run versions 4.4 or 4.6.1.

Thanks.

K 

[kevinl62018888]

Hey 🙂 see my long reply at end of thread. Wait for next major update for fix.

[Anubhav M · Accepted solution]

Hello @Олексій291373653kzu, @kevinl62018888, @John Eischen, @Udmeber, @Susi0101,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

[kevinl62018888]

Hi Anubhav. I can confirm that on loading and installing v4.7 I am able to now open Fresco with no issues. The document showing new functions loads correctly. So Fresco V4.7 fixes the crash on startup. 

Many thanks to the programmers!