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helmutdunkel
helmutdunkel
New Participant
March 20, 2023
Answered

Fresco 4.4 - Crash on launch on Windows

  • March 20, 2023
  • 2 replies
  • 1958 views

Nach dem aktuellen Update auf v4.40 startet Fresco zwar, aber dann wird ein Absturzbericht angezeigt: Die Fresco-Applikation wurde bei der letzten Ausführung unerwartet beendet. Das Fenster ist kurz zu sehen und schließt sich dann mit dem Rest des Programms. Screenshot in der Anlage. Hat jemand eine Idee, was ich da machen kann. Den Absturzbericht einreichen kann ich nicht dafür ist das Pop-up zu kurz auf dem Schirm. Vielen Dank.

 

[Renamed by Mod]

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello @helmutdunkel, @Eazay, @herr carlsson, @Олексій291373653kzu,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    2 replies

    H
    herr carlsson
    Known Participant
    April 13, 2023

    Hast du inzwischen eine Lösung bekommen? Habe das selbe Problem. Absolut frustrierend.

      Eazay
      Eazay
      New Participant
      June 19, 2023

      Bei mir ist das gleich Problem. Irgendwie scheint es keine Lösung zu geben. Ich habe alle Lösungsangebote durch. Erfolglos. Das ist ärgerlich, weil man am Ende viel Geld für etwas bezahlt, das man nicht nutzen kann.

        A
        Community Manager
        Anubhav MCommunity ManagerCorrect answer
        Community Manager
        June 23, 2023

        Hello @helmutdunkel, @Eazay, @herr carlsson, @Олексій291373653kzu,

         

        Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

         

        Looking forward to hearing from you.

         

        Thanks,

        Anubhav

        A
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        March 20, 2023

        Hello @helmutdunkel,

         

        We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

         

        Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

         

        If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

        Looking forward to your response.

         

        Thanks,

        Anubhav

        О
        Олексій291373653kzu
        New Participant
        March 29, 2023

        I have this problem too. I took the steps you wrote about. Nothing helped. How to add a file .zxp? The form says that this type of files is not supported.

        A
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        April 4, 2023

        Hello @Олексій291373653kzu,

         

        We understand that encountering technical issues can be frustrating. Kindly share the zxp file by following the steps shared in this community post: (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531).

         

        Looking forward to your response.

         

        Thanks,

        Anubhav

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