Skip to main content
E
Elenya5F9B
New Participant
June 29, 2021
Question

Fresco crashed while using Blur Tool on Windows 10

  • June 29, 2021
  • 1 reply
  • 553 views

My Fresco crashes every time I try to use the Blur tool--I switch from a drawing brush to the Blur tool, but before I can do anything with it, Fresco crashes. I send a crash report every time, but there has been no improvement. I use a Microsoft Surface Pro 7. Any advice on how to get the Blur tool to work?

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 2, 2021

Hi there,

 

Sorry about the crashing. Could you please share a few more details like:

  • Exact version of Fresco
  • Logs using the Log Collector tool.
    After submitting the log you will receive an email with a log number. It looks something like this AdobeLogs_XXXXXXX_XXXX_XX-win.zip. Kindly share that log number with us. This will help us find the log and assist you accordingly.
  • Does the crash happen while working on a specific document?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

Looking forward to your response.

Thanks & Regards
Anshul Saini

E
Elenya5F9BAuthor
New Participant
July 7, 2021
Here is the log number.: AdobeLogs_20210707_104823_454-win.zip

The crashes happen on any drawing I work on, no specific file. It started
happening in late May and got so bad I haven't worked on any projects for
about 3 weeks (I periodically check and the Smudge tool still immediately
crashes Fresco. There were no major changes to the system, the computer is
very new, so only the regular system updates as advised by Windows have
occurred.

Thank you for your assistance.
Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 8, 2021

Thanks for sharing the log number. I have shared the log with the product team, and they will look into it.

 

I will get back to you as soon as I get a response from the team.

Regards,
Anshul Saini

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices