Skip to main content
M
mwcincotta
Participant
October 28, 2021
Question

Fresco crashes after a few minutes

  • October 28, 2021
  • 3 replies
  • 547 views

I've recently updated everything and attempted all of the steps that the adobe virtual helper suggests. Nothing works!

 

Every time I open Fresco, it takes a long time to load. When it finally does, I can open one of my documents and work for about a minute and a half before it crashes. It's maxing out my GPU but I have plenty of space and storage available. 

This happened periodically with the old version, but since updating to the new version it happens every single time.

I'm falling behind on deadlines. HELP!!

This topic has been closed for replies.

3 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
November 1, 2021

Hi @mwcincotta @Agnieszka5E25 

There could be multiple reasons behind these crashes which we are trying to identify. Please share DxDiag file from your system.  Steps are shared here ( https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85 ).

 

This will help us in troubleshooting this issue and help you accoridngly.

 

Regards,

Srishti

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
October 29, 2021

Thanks for sharing the details. Would you mind sharing logs  using these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Also, can you try these steps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

 

Regards!

M
mwcincottaAuthor
Participant
October 29, 2021

So, I've followed all the steps from several other threads, including this, and nothing has worked. I've uninstalled and reinstalled every adobe app, including CC itself, and nothing has worked. It continues to shut down every time. I also shared my account log with Adobe last night. I also updated all of the apps on the other unit (macbook) that I use CC to make sure my account was uniform across units. The only thing that I can think of, is that it's an account issue. I'm not the only person using the wacom unit, and other people are logging into their accounts on the unit. Perhaps when I switch back to my account, there is an issue with recognition?

A
Agnieszka5E25
Participant
October 31, 2021

I have the same problem with Fresco. Adobe products have never been known for their stability, but since a couple of months its unmanagable to work on their software (xD is also full of bugs and i already switched to an alternative). I was just doing a simple drawing today, and the app crashed 12 times in 15 minutes, i am also using Wacom...

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
October 28, 2021

Hi there,

 

Sorry to hear about the crashes. Could you please confirm which device and operating system you are working on? If you are on Windows platform, please confirm which graphic card is installed you you machine?

 

We're here to help!

 

Regards,

Srishti

M
mwcincottaAuthor
Participant
October 29, 2021

MobileStudio Pro 16

8GB RAM

256GB Storage

NVIDIA Quadro M600M

Intel Iris Graphics 550

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices