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Fresco crashes after second launch

Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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I've downloaded Fresco on my iPad, once I sign in it works normally, but if I ever close the app by swiping up and try to open it again it crashes. Has anyone else experienced this issue?

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correct answers 2 Correct answers

Adobe Employee , Apr 24, 2020 Apr 24, 2020

Hi DoraLam.

 

I'm from the Fresco product team. 

 

Please direct message me  here (just tap on my name then Send a message)  with your first and last name and  the school/enterprise Adobe ID you're using  to sign in to Fresco.

 

Sue.

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Adobe Employee , Jul 10, 2020 Jul 10, 2020

Hi Everyone, 

 

Can you try and see if the issue still persists? 

 

Thanks,
Rohit

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Yes, thanks for sorting this 

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New Here ,
Jul 12, 2020 Jul 12, 2020

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Hey' my adobe fresco has been crashing as well, what I do pls help me out here pls.

should I uninstall and download from the store again?!

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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Hi Shivanand.

 

There was a widespread server problem affecting numerous iOS apps (not just Adobe apps) early morning on Friday but it was resolved by 6:00am PST.  

 

If you are still having problems with crashing there are a couple of things I'd like you to check:
* Please try turning putting your device in Aiplane Mode to see if you can open the app. 

* Please check other apps on your device to see if you have trouble launching any of those.

 

Let me know what happens. 

 

Sue.

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Hi sue,

I'm hoping you can help, my fresco is crashing as soon as it starts to open, only just started doing it and I've turned off and on and tried in aeroplane mode. I'm ly hoping there is a solution.

thanks,

jim

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New Here ,
Jun 25, 2022 Jun 25, 2022

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Hi, I'm experiecing the same issue. I've reinstalled it already, cleared my iCloud storage, my iPad got 100gb free, I've only used 34% of the cloud storage, uptaded my system, rebooted my iPad a lot of times, but it's still crashing when I try to work on a drawing. 

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New Here ,
Jul 28, 2023 Jul 28, 2023

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LATEST

as soon as i start fresco it crashes its updated too and im on my laptop how o i fix it i reinstalled it several times

 

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