Fresco crashes on launch on Windows 10 Enterprise

[StevenVerbrugge]

Hi,

I'm unable to use Fresco (5.5.0, or older version 5.0.1 same issue) at the moment since it crashes on launch both launching out of creative cloud & seperate desktop shortcut. It launches, I get to see the start screen where you can choose a document & but before I get the chance to it just disappears.

Laptop:
Processor Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz 2.71 GHz
Installed RAM 32,0 GB (31,8 GB usable)

NVIDIA Quadro T1000
System type 64-bit operating system, x64-based processor

All drivers updated to latest version.

OS:
Edition Windows 10 Enterprise
Version 22H2
Installed on ‎6/‎01/‎2021
OS build 19045.4291
Experience Windows Feature Experience Pack 1000.19056.1000.0

If someone could help me out find the issue? I've tried rebooting laptop, removing & re-installing fresco, updating everything I can think of...

Kind regards,

Steven

[Anubhav M]

Hello @StevenVerbrugge,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/4dw4LLG) and Fresco(https://adobe.ly/4bfjvNG) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4ahJ2Eh) and check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/4adoNrF). If yes, please try resetting Fresco (https://adobe.ly/4aZtoPf...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4blJGSw) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

[StevenVerbrugge]

Hi Anubhav,

I've done all of the options you've described above, but unfortunately it's not fixed. A lot of times I don't even get to see the fresco UI, but it crashes already on the startup frame. I'd say it about 50/50.

I'll check how to share my logs.

Kind regards,

Steven

[StevenVerbrugge]

You can have a look at my logs ' AdobeLogs_20240515_082009_072-win-GS.zxp' 
I'm a bit annoyed by how persistent this issue is. I hope we can fix it soon since I really like using fresco for concept sketching...

[Anubhav M]

Hello @StevenVerbrugge,

Sorry for the delayed response. I hope the problem is resolved by now. If not, kindly share the logs again by uploading them to Dropbox/Google Drive/etc. Alternatively, we can try troubleshooting this in a live session. Please head here (https://adobe.ly/3Ro1c0R) and select the chat button in the lower-right corner of the page. That way, we can help troubleshoot faster.

Thanks,

Anubhav