Fresco crashes on launch, windows 10

[Erlan Rots]

I installed Fresco a few days ago and it worked just fine. I opened it yesterday and it crashes whenever switching to the oil brush. I uninstalled and reinstalled and made sure my graphic drivers were up to date. Now it crashes on launch. It seems this is happening to a few others and there isn't a solution. I have tried the ctrl+alt+R in Creative Cloud, uninstalling and reinstalling, restarting my system, uninstalling then restarting then reinstalling, I have disabled in-game overlays, and it does the exact same thing. It opens, it says "loading documents" then closes. I know my system exceeds the requirements but I'll share my specs in case it helps. I have a Ryzen 5 3600, RX 5700 XT Red Devil, 64GB of RAM, Windows 10 (latest version) and a Wacom Cintiq Pro 24. Every other Adobe app works just fine, it is only Fresco that crashes. I can also share my logs if that helps, I'm just not sure how to share the ZXP file. It is incredibly frustrating to pay for the product every month and not even be able to open it.

[DaveJCummings]

It works fine for me...but I use the iPad version.  do you know what you did before it stopped working last week? 

[donquicody]

I'm having the same issue: Windows 10: immediate crash. I installed older version of Fresco: immediate crash.

[MasterKnightMoore]

Same here. I'm on PC using Windows 10 pro and I have tried both Adobe Fresco v.3.6.0 and v3.7.0 and neither version works. I have been trying to fix this off and on for several weeks now. I'm not sure if it's more frustrating that it's broken or that there seems to be no available fix. I've had to start using Krita since Photoshop doesn't draw well with my display tablet.

[d9alisa]

I finally got an Adobe technician on the phone to help me with this (albeit after I already cancelled my subscription out of frustration). I don't know the correct technical terminology but for whatever reason there was an issue with my display driver. I had to get someone on the phone, have them call me back the day after, after speaking with their superior and then have them get access to my desktop to click around and adjust the settings on my laptop. Works fine now.

[jzoeth]

Wow, that seems like a lot of work and frustration ust to get a software or an app to work. Maybe they should have left it alone before releasing an update that dosn't work properly. I have been utilizing apps like procreate and painter along with photoshop and illustrator to get the look I want when I know Fresco can do a lot of the leg work. I hope they fix the issue soon. Thanks for posting your experience on this.

[jzoeth]

Hi I am also having the issues as everyone else. I have tried opening Fresco in multiple devices and it ust crashes. At times it will work and then ust crash. It suc because I really like the features as an artist and designer but it forces me to utilize other apps as this is not working. I hope Adobe fixes this before apps like Painter and Procreate ust take over.

[madnessgraphicspoland]

above version 4.3 does not work on my PC, Windows 10. Unfortunately, despite the lack of an automatic update setting, it updated itself to a higher version every time, which does not work. Subsequent updates do not bring any effect, except that the one that works for a while has disappeared from the list of older versions. I can't believe nothing is being done about this. Fresco still only starts up only to shut down immediately. Support couldn't help me either, the worst thing is that you're paying for a program you can't use.

[Anubhav M]

Hello @madnessgraphicspoland,

We understand how frustrating it can be to experience crashes. Would you mind trying to download Fresco v4.0 and checking if it helps? (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...)

Note: This link is only valid for the next 24 hours.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

[madnessgraphicspoland]

Tahnk You, version 4.0 working just fine.

[Anubhav M]

Hello @madnessgraphicspoland, @jzoeth,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

[madnessgraphicspoland · Accepted solution]

Hi Anubhav, thank you for the information, version 4.7 has actually appeared and it works! At last. Interestingly, it updated itself (again) without my interference and despite the lack of settings with automatic updating enabled (other applications politely wait for it to decide). Thank you for finding and fixing the bug.