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andrewc2489423
andrewc2489423
New Participant
January 17, 2020
Answered

Fresco crashes when opening file

  • January 17, 2020
  • 3 replies
  • 3513 views

Adobe Fresco was working fine but is now crashing every time I try to open a file

    This topic has been closed for replies.
    Correct answer andrewc2489423

    to fix it i uninstalled and reinstalled the software - was a bit of a hassle but seems to have done the job

    3 replies

    I
    izikw6065700
    Known Participant
    October 5, 2020

    I have Fresco 1.9.1 on Dell XPS 9360 with Windows 10 Build 19041.508. Fresco opened the first time and crashed. After that it immediatelly crashes on every next open. Tried to uninstall and install Fresco, but the problem remains.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    October 6, 2020

    That's not great. Would you mind checking the system requirements once to be sure that the app has the necessary capacity required within the device to function? 

    I
    izikw6065700
    Known Participant
    October 6, 2020

    Thanks, seems that you pointed me to the problem solution.
    I was connected through a docking station video card that blocked my Dell XPS 9360 Intel620 graphic card. Once I tried to work directly with my laptop, Fresco works fine. 
    Thanks again.

    F
    f.j.l
    New Participant
    July 10, 2020

    Hi,

    My Adobe Fresco won't open if I click on it or restart my new Ipad. If I delete the app, will all my progress be lost?

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    July 10, 2020

    The issue is fixed now. 

     

    Let us know if you're still facing the issue. 

    R
    rolliec78586782
    New Participant
    August 17, 2021

    No, it's not.

    jdonn2020
    jdonn2020
    New Participant
    January 18, 2020

    Same here. Both from my device or from the cloud, the app crashes. Using a new ipad.

    andrewc2489423
    andrewc2489423AuthorCorrect answer
    New Participant
    January 19, 2020

    to fix it i uninstalled and reinstalled the software - was a bit of a hassle but seems to have done the job

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