Fresco crashes when opening file

[AC27]

Adobe Fresco was working fine but is now crashing every time I try to open a file

[jdonn2020]

Same here. Both from my device or from the cloud, the app crashes. Using a new ipad.

[AC27 · Accepted solution]

to fix it i uninstalled and reinstalled the software - was a bit of a hassle but seems to have done the job

[f.j.l]

Hi,

My Adobe Fresco won't open if I click on it or restart my new Ipad. If I delete the app, will all my progress be lost?

[Sheena Kaul]

The issue is fixed now. 

Let us know if you're still facing the issue. 

[rolliec78586782]

No, it's not.

[izikw6065700]

I have Fresco 1.9.1 on Dell XPS 9360 with Windows 10 Build 19041.508. Fresco opened the first time and crashed. After that it immediatelly crashes on every next open. Tried to uninstall and install Fresco, but the problem remains.

[Sheena Kaul]

That's not great. Would you mind checking the system requirements once to be sure that the app has the necessary capacity required within the device to function? 

[izikw6065700]

Thanks, seems that you pointed me to the problem solution.
I was connected through a docking station video card that blocked my Dell XPS 9360 Intel620 graphic card. Once I tried to work directly with my laptop, Fresco works fine. 
Thanks again.

[Sheena Kaul]

You're welcome! 

I'm glad that Fresco is working for you now. 🙂