Hi, I have used Fresco for a while, but a few months ago it stopped working. similar to Re: Fresco crashes on launch on Windows 10 Enterpr... - Adobe Community - 14601036
I have completed all the steps that were listed in that post, and several times. At one point I created a new user profile and Fresco worked but now it doesn't in either the old or new profile.
I have generated a log file. The event viewer error is as below
Faulting application name: Fresco.exe, version: 5.5.5.1416, time stamp: 0x6387d353
Faulting module name: Microsoft.UI.Xaml.dll, version: 3.1.4.0, time stamp: 0x343afd70
Exception code: 0xc000027b
Fault offset: 0x00000000003b9584
Faulting process id: 0x18A8
Faulting application start time: 0x1DBD452FF0DF196
Faulting application path: C:\Program Files\WindowsApps\Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e\Fresco.exe
Faulting module path: C:\Program Files\WindowsApps\Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e\Microsoft.UI.Xaml.dll
Report Id: d3a86f3c-682a-44c9-b68b-bf95b959a37d
Faulting package full name: Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e
Faulting package-relative application ID: App
Fault bucket , type 0
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e
P2: praid:App
P3: 5.5.5.1416
P4: 6387d353
P5: combase.dll
P6: 10.0.26100.3912
P7: 37ad5801
P8: 80070057
P9: 00000000000d3d84
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4c54882f-1d15-431d-bda4-abf7b7103673.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.770c3b09-66b6-40c4-b714-64b590987bec.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Adobe.Fresco_5.5_22ef93b04fd517b783a41a1e9ae4e2a2284ced0_8f130b36_cab_75845c97-0d4b-42ea-b9f8-7aaf3de9c4c2\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240808_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a31de04d-4b65-42c3-9455-383258da0333.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Adobe.Fresco_5.5_22ef93b04fd517b783a41a1e9ae4e2a2284ced0_8f130b36_cab_75845c97-0d4b-42ea-b9f8-7aaf3de9c4c2\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ad574506-f24c-4e27-8cd9-a080b37d544e.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.eac4b491-a1c6-4e61-8749-7e8b24ec30d0.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c678eb32-d4fa-49b3-9b4a-f622dabb9d41.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bd2039b9-5677-4f72-b0c9-bec40d994029.tmp.xml
\\?\C:\Users\mieke\AppData\Local\Temp\WER.0aa6be84-7adb-46ec-bc01-8ffa8f6f9aff.tmp.appcompat.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Adobe.Fresco_5.5_22ef93b04fd517b783a41a1e9ae4e2a2284ced0_8f130b36_cab_75845c97-0d4b-42ea-b9f8-7aaf3de9c4c2
Analysis symbol:
Rechecking for solution: 0
Report Id: d3a86f3c-682a-44c9-b68b-bf95b959a37d
Report Status: 4
Hashed bucket:
Cab Guid: 0
Fault bucket 1793374803942533333, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe.Fresco_5.5.5.1416_x64__pc75e8sa7ep4e
P2: praid:App
P3: 5.5.5.1416
P4: 6387d353
P5: combase.dll
P6: 10.0.26100.3912
P7: 37ad5801
P8: 80070057
P9: 00000000000d3d84
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4c54882f-1d15-431d-bda4-abf7b7103673.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.770c3b09-66b6-40c4-b714-64b590987bec.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Adobe.Fresco_5.5_22ef93b04fd517b783a41a1e9ae4e2a2284ced0_8f130b36_cab_75845c97-0d4b-42ea-b9f8-7aaf3de9c4c2\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240808_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a31de04d-4b65-42c3-9455-383258da0333.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Adobe.Fresco_5.5_22ef93b04fd517b783a41a1e9ae4e2a2284ced0_8f130b36_cab_75845c97-0d4b-42ea-b9f8-7aaf3de9c4c2\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ad574506-f24c-4e27-8cd9-a080b37d544e.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.eac4b491-a1c6-4e61-8749-7e8b24ec30d0.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c678eb32-d4fa-49b3-9b4a-f622dabb9d41.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bd2039b9-5677-4f72-b0c9-bec40d994029.tmp.xml
\\?\C:\Users\mieke\AppData\Local\Temp\WER.0aa6be84-7adb-46ec-bc01-8ffa8f6f9aff.tmp.appcompat.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe.Fresco_5.5_22ef93b04fd517b783a41a1e9ae4e2a2284ced0_8f130b36_75845c97-0d4b-42ea-b9f8-7aaf3de9c4c2
Analysis symbol:
Rechecking for solution: 0
Report Id: d3a86f3c-682a-44c9-b68b-bf95b959a37d
Report Status: 268435456
Hashed bucket: 446f710f60d1e83438e358e1ea2168d5
Cab Guid: 0
1
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