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Fresco freezes or crashes with creating a new/ empty mask

Explorer ,
Dec 19, 2021 Dec 19, 2021

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Hi,

does anyone know help for this?

I have this situation this evening now very steadily... as soon as I want to create an empty mask, my Fresco Froze the frist time... every next time it crashes and closes by itself. It is a pixel layer.

I have had this situation now about 10 times. Did restart my PC several times. Nothing helps.

Any hints for me?

Thanks a lot.

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Community Beginner ,
Jan 03, 2022 Jan 03, 2022

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Hi there,

I've got the exact same issue. Every time i tried ti use mask with Fresco (on a surface pro), it just crash.

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New Here ,
Jan 06, 2022 Jan 06, 2022

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Hi, 

I'm having the same problem... I's not only when using a mask, it happens randomly every 5 minutes.
I'm using a brand new Surfuace Pro 8 (i7 - 16 GB RAM - 256 GB).
I must say it's quite disappointing... Hopefully someone at Adobe can help us out with that issue. 

Regards,

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Explorer ,
Jan 09, 2022 Jan 09, 2022

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it´s a shame, what´s going on.

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Explorer ,
Jan 09, 2022 Jan 09, 2022

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Hi 

Thanks for contributing. I find it relly a pity, we don´t get any support,

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Explorer ,
Jan 09, 2022 Jan 09, 2022

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it is really disappointing, Adobe doesn´t answer at all. Nu support after 3 weeks and the error just exists.

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New Here ,
Jan 18, 2022 Jan 18, 2022

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I also got that problem this evening. Was motivated to start again with Fresco...now I am again thinking of cancelling my Adobe Abo...🤷‍:female_sign:

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