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Matthias999
Known Participant
December 19, 2021
Question

Fresco freezes or crashes with creating a new/ empty mask

  • December 19, 2021
  • 3 replies
  • 502 views

Hi,

does anyone know help for this?

I have this situation this evening now very steadily... as soon as I want to create an empty mask, my Fresco Froze the frist time... every next time it crashes and closes by itself. It is a pixel layer.

I have had this situation now about 10 times. Did restart my PC several times. Nothing helps.

Any hints for me?

Thanks a lot.

    This topic has been closed for replies.

    3 replies

    B
    by_hills
    Participant
    January 18, 2022

    I also got that problem this evening. Was motivated to start again with Fresco...now I am again thinking of cancelling my Adobe Abo...🤷‍♀️

    M
    Matthias999Author
    Known Participant
    January 9, 2022

    it is really disappointing, Adobe doesn´t answer at all. Nu support after 3 weeks and the error just exists.

    _
    _Guillaume_
    Participant
    January 3, 2022

    Hi there,

    I've got the exact same issue. Every time i tried ti use mask with Fresco (on a surface pro), it just crash.

      Astonished_Skyline5D51
      Astonished_Skyline5D51
      Participant
      January 6, 2022

      Hi, 

      I'm having the same problem... I's not only when using a mask, it happens randomly every 5 minutes.
      I'm using a brand new Surfuace Pro 8 (i7 - 16 GB RAM - 256 GB).
      I must say it's quite disappointing... Hopefully someone at Adobe can help us out with that issue. 

      Regards,

        M
        Matthias999Author
        Known Participant
        January 9, 2022

        it´s a shame, what´s going on.

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