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Fresco Freezing and crashing

Community Beginner ,
Jul 11, 2022 Jul 11, 2022

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hello, i'm having issues with Fresco lagging, then freezing, then crashing. Sometimes it auto saves and other times not so i have to redo the work that was lost. I have the latest Apple ipad and pencil to it's not an equipment issue.  I have a project due soon and am not able to complete because of this issue. please help.

 

joni taylor

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hello @joni_taylor,

 

Sorry to hear about this experience. I would request you to try restarting your iPad and check if it helps. Also, try removing and reinstalling Fresco and share your observations with us.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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Hello Anubhav,

Thank you for your response. Yes, I restarted my iPad, removed and reinstalled Fresco multiple times which helps for less than one miniute and then it crashes. I have tried multiple orderes in which i perform these proceedures, but inevitably, it lags, freezes and then crashes. I should also mention that prior to yesterday, I was a free user but thought maybe that was the issue, so I subscribed but that has not helped. Can you please assist - I'm in the middle of a large project due at the end of this month and I have wasted a week dealing with this issue.

 

Thanks!

Joni

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Community Beginner ,
Jul 16, 2022 Jul 16, 2022

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Hi Anubhav,

 

Just wondering if you received my response above? I'm still having issues and am having to delete the app then reinstal continually. As you can imagine this is extrememly frustrating espesially as I'm under a time-crunch with my current project.

 

I just lost a whole 2 days work because it crashed and it didn't auto save to my creative cloud! Can you please help?

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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LATEST

Hello @joni_taylor,

 

Sorry for the late response. I would suggest you connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

 

Kindly update this thread if you need further assistance. We'd be happy to help.

 

Regards.

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Community Expert ,
Jul 12, 2022 Jul 12, 2022

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You say you have the latest iPad,  but which iPad do you have?  I ask, because there are drastically different capabilities with each iPad. For example, the iPad Air and iPad Pros have 8GB of RAM, with the 1-2 TB models of the Pro having 16 GB of RAM, the current Mini has 4 GB of RAM and the base model of iPad only has 3 GB of RAM.  Also,  how much available storage do you have? Because that can affect performance as well.  Though its not an Adobe product,  Procreate has often told its users to make sure at least 15% of the device's storage is free, because less than that could affect performance 

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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Hello Dave,

Thanks for your response. I have the 12.9" iPad Pro with iPadOS 15.5, 5th gen with 156GB (of which 128GB is still available), bought two months ago. Plus I also have iCloud with 114GB available and Creative Cloud with 4GB available. Prior to this I had the iPad Pro 12.9 3rd gen and Fresco worked wonderfully with it). I'm pretty sure it's not a hardware issue -- I think it's a sofware issue.

I'd be happy to discuss this over the phone if that would help expidite the resolve.

Thank you,

Joni

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Community Beginner ,
Jul 16, 2022 Jul 16, 2022

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Hi Dave, wondering if you received my response above? I'm still having issues and am having to delete the app then reinstal continually. As you can imagine this is extrememly frustrating espesially as I'm under a time-crunch with my current project. I just lost a whole 2 days work because it crashed and it didn't auto save to my creative cloud! Can you please help?

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