Fresco freezing when tool switching - iPad

Report · Mar 15, 2023

I've encountered some serious issues with Fresco freezing.

It normally happens when I am tool switching. Most of the time it's from a vector brush and trying to tap on Transform, Eraser, or the Type Tool. This error happens literally every time I want to tool switch. Fresco is basically unusable to me right now, which sucks as I'm a professional and this is my workflow. The only way around it is to swip up on my ipad, exit the program, and come back. Only then can I tool switch, and it's MOST of the time. Sometimes I have to close the program and reopen it in order to tool switch.

Example. I'll be using a vector round brush to draw, then I'll want to transform something, so I'll try to tap on the transform tool and can't. Everything on the screen is frozen, except:

my ability to keep using that selected round brush tool
I can long press to eyedrop change color
I can move the cancvas

I can't tap on other tools, I can't select layers. I have to exit the program and then come back to reset it. I thought maybe it was a memory lag and tried waiting to see if Fresco could "catch up" and that didn't work either.

I can't figure out a cause. This happens on all pf my canvases/projects. It happens on a basic canvas with 1 layer and it happens on a canvas with many many layers and multiple types of brushes and elements. I have restarted my iPad. I have checked for Apple and Adobe updates. I have closed all programs except fresco. I have signed out and signed back in. There is plenty of memory and storage on the device available.

I have no fix for this, and I'm fed up. This is my livelihood and it's been happening for weeks. Anyone else have the same issue or a fix?

Report · Jul 26, 2023

Hello @marenk73767572,

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. Would you mind sharing the crash report so that we can investigate this further with the team:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
Upload the file to (https://assets.adobe.com/files) and share a link to the file here or via DM.

Looking forward to hearing from you.

Thanks,

Anubhav

Report · Jul 26, 2023

You're still not listening. There are no crash reports. The program freezes.

Report · Jul 27, 2023

Hello @emilymills,

Sorry about the misunderstanding. It looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

Report · Sep 23, 2023

Anubhav,

In how many ways and how many times do we have to tell you that there is no crashing?

PLEASE STOP ASKING US TO SEND YOU A CRASH REPORT FILE. Are you simply copying and pasting from a script and not ACTUALLY READING what we say? YOU HAVE REPEATEDLY ASKED US TO SEND "JetSam-2023-01-03-083327.ips" TO EVERY POSTER WHO HAS ALWAYS, ALWAYS RESPONDED IT IS NOT CRASHING.

How many times do we need to all say the same thing for you to pay attention, critically listen, critically read, and based on critical thinking, ACTUALLY respond in a way that is NOT A CANNED ANSWER?

Report · Aug 04, 2023

Having exactly the same issue. Always with the vector brush. I can eyedrop and move the canvas but otherwise the UI is frozen. I switch apps and sometimes it starts working again. Very frustrating for a pro tool from Adobe.

I'm using iPadOS 16.5 / Ipad Pro 12.9 (3rd Gen). My Adobe Fresco is the latest version.

Report · Aug 19, 2023

Hello @jeffthepeff,

We understand how frustrating it can be to experience performance issues in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

If the issue persists, kindly share a screen recording of the problem, along with the details of the exact version of Fresco installed, so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

Report · Sep 24, 2023

Hi guys, quick update. My issue with this seems to have somehow resolved itself. I'm not sure how, think it must have been the lastest fresco update. Hopefully they have finally fixed it.

Report · Oct 15, 2023

I'm still have the same exact problem right now. Very problematic. I have paid work to do and Adobe seems not to be very responsive.

Report · Oct 15, 2023

Yep. I had 4 days of event illustration and the app was completely disappointing. I had to swipe up to get it unfrozen for 7 hours a day with each tool switch. Adobe is about to lose a 16-year customer over this incompetence.

Report · Oct 15, 2023

How nice! I'm still having the issue with all updates.

Report · Oct 21, 2023

did you find the solution ?

the all tools is cannot be touch, but we still can only brush. ONLY BRUSH , the solution for me is close the apps (from swipe in my ipad) and then back to the apps. but only work for one tap. after one tap. its happening again . damn adobe.

its working fine in procreate.

Report · Oct 21, 2023

I haven't found a solution. I'm just using procreate now which sucks because I want to use vector images.

Report · Oct 29, 2023

So after a month of it "fixing" for me, it's back freezing again. This is so frustrating. I can't identify anything that made it start working properly or going bad again.

Report · Nov 17, 2023

It was initially difficult for us to reproduce this issue in-house, but when we finally did, we were able to narrow down the cause. We have a fix in the works, and we are hoping to include it in our next release (v5.2).

Apologies to all those that were affected by this bug. The trigger is somewhat random but it is more likely to happen when drawing a moderately complex vector stroke. The root cause was a bug in a third-party library that was causing a deadlock in some of our vector post-processing.

There is a workaround to try until the next release fixes the issue. You can two-finger tap on the canvas to undo, then three-finger tap to redo. That will re-enable the UI panels again. However, this workaround only works until the next time you draw a vector stroke, at which point you will need to do the workaround again.

Hope that helps,

Frank Stokes-Guinan

Adobe Fresco Engineering

Report · Nov 17, 2023

Finally, some answers!!! Glad it's being worked on and looking forward to a fix. As someone who draws exclusively in vectors for client work and for live event performance art, this has been *maddening* to manage. Can't wait for the next release!

When this happens for me I notice my stroke won't appear in the layer preview on the right-hand side... it's blank until I swipe up for the iPad toolbar and then back to Fresco. It's like it doesn't recognize the drawing and freezes up.

Report · Nov 29, 2023

Thanks for bringing this to their attention Emily. I have been having this exact same problem for months and thought the app was going crazy. I was just about to buy a new iPad because it's such a problem for working but glad to know it's a problem on Adobe's side. Thank you adobe for finally looking into it. What is the estimated release date of your of your (v5.2) update?

Yes Emily I also can't see my drawing in the small right side box, and completely frozen after using vector line tool. The quick fix with the undo redo trick does work but i prefer to stick to the swiping up quick fix we have been using so i can still undo further than the last move.

Thanks again Emily for keeping on it.

Report · Nov 29, 2023

If all goes according to plan, the v5.2 update should be available for download within the next couple weeks.

Frank Stokes-Guinan

Adobe Fresco Engineering

Report · Nov 29, 2023

Its been so difficult to use Fresco--Ive been going out of my mind! Emily I read your posts from months ago and you have been very patient and a valiant leader in getting this resolved. Thank you 🙏

Report · Nov 29, 2023

It's maddening! I have a live event next week where I need to use Fresco... I'm going to have to swipe up for every single tool change... for 4 hours! I can't believe this functionality is so bad, and that it took them so long to replicate it. I can not WAIT for the release. Here's hoping Adobe fixes it!

Report · Nov 30, 2023

It's not just a problem with the vectors, i dont use them that much, and it freezes constantly , like every 2 minutes or less, i followed the "troubleshooting" which is useless... i noticed that theres a little less lag when you disable notifications for other apps in settings , also less lag when you work with low resolution, i have a 2020 ipad pro 11" , all started when i started working in 300 dpi res and updated to ios 17 , i lowered to 240 dpi but its almost the same outcome... no crashes, just freezes a lot , i need to wait between 10 to 15 sec when it happens and thats very anoying , cause it happens A LOT!! im actually looking forward to end subscription if this is not resolved ASAP...

Report · Nov 30, 2023

Right? I pay Adobe hundreds (and have for over a decade) to have functioning software to do my job. Meanwhile, Adobe throws massive events, launches new programs no one asked for, and adds features few will use instead of focusing on glaring issues. Just look at the mess Illustrator is in- they've had bugs for YEARS and won't address them. The moment procreate has vectors I'm out.

Report · Nov 30, 2023

I hear you--I have had trouble dealing with Adobe for years--they are a
nightmare. I am an AD and our company gives them TONS of business but they
are no longer the company they used to be in the 1990's they are in
decline. I have switched to Procreate because Fresco is unusable for me
right now. For vectors I just have to use desktop Illustrator.

Report · Nov 30, 2023

I am experiencing the same--300 dpi makes the freeze happen more
frequently. I can't get my work done so I've moved to Procreate.

Report · Dec 03, 2023

Have exactly the same problem with vector brush, it freezes and I have to tap undo in order to unfreeze

Report · Dec 05, 2023

Fresco v5.2 is now available in the App Store and should have the fix for this issue.

Thank you for your patience, and apologies again to those affected by this bug.

Frank Stokes-Guinan

Adobe Fresco Engineering

Fresco freezing when tool switching - iPad

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