Fresco freezing when tool switching - iPad

[emilymills]

I've encountered some serious issues with Fresco freezing. 

It normally happens when I am tool switching. Most of the time it's from a vector brush and trying to tap on Transform, Eraser, or the Type Tool. This error happens literally every time I want to tool switch. Fresco is basically unusable to me right now, which sucks as I'm a professional and this is my workflow. The only way around it is to swip up on my ipad, exit the program, and come back. Only then can I tool switch, and it's MOST of the time. Sometimes I have to close the program and reopen it in order to tool switch.  

Example. I'll be using a vector round brush to draw, then I'll want to transform something, so I'll try to tap on the transform tool and can't. Everything on the screen is frozen, except:

• my ability to keep using that selected round brush tool
• I can long press to eyedrop change color
• I can move the cancvas

I can't tap on other tools, I can't select layers. I have to exit the program and then come back to reset it. I thought maybe it was a memory lag and tried waiting to see if Fresco could "catch up" and that didn't work either.

I can't figure out a cause. This happens on all pf my canvases/projects. It happens on a basic canvas with 1 layer and it happens on a canvas with many many layers and multiple types of brushes and elements. I have restarted my iPad. I have checked for Apple and Adobe updates. I have closed all programs except fresco. I have signed out and signed back in. There is plenty of memory and storage on the device available.

I have no fix for this, and I'm fed up. This is my livelihood and it's been happening for weeks. Anyone else have the same issue or a fix? 

[Sjaani]

I see you've checked for updates to apps and tried a device restart. Have you also tried an uninstall/reinstall?

[Anubhav Majumder]

Hello @emilymills,

We understand how frustrating it can be to experience crashes. Would you mind sharing the crash report by following these steps so we can check it with our team:

• Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
• Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM

We appreciate your time and efforts in resolving this issue. Looking forward to your response.

Thanks,

Anubhav

[emilymills]

There are no crashes. The program freezes and does not crash. Will this work if the program is freezing up?

[Anubhav Majumder]

Hello @emilymills,

Sorry for the delayed response. I hope the problem is resolved by now. If not, kindly check if Fresco behaves this way with only some files. If yes, kindly share a link to the file (https://helpx.adobe.com/creative-cloud/help/share.html#:~:text=Share%20links%20to%20a%20cloud%20docu...) here so we can check it on our end.

Also, share the exact iPad model, version of the iPadOS and Fresco installed, and a screen recording of the problem (https://support.apple.com/guide/ipad/take-a-screenshot-or-screen-recording-ipad08a40f3b/ipados), so we can investigate this further.

Looking forward to your response.

Regards.