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Fresco is crashing while starting

Community Beginner ,
Apr 19, 2020 Apr 19, 2020

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Hi everyone,

when I am starting Fresco on my Surface Pro 6 it crashes before I can do something. There is the loading screen and then after a few seconds it crashes without a fail report or something else.

Possible reasons?

 

Tobi

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correct answers 1 Correct answer

Adobe Employee , Apr 19, 2020 Apr 19, 2020

Hello Tobi,

 

Can you share the logs from your system by collecting using these steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Also, can you try these steps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Thanks,

Rohit

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Hi there, 

 

Sorry to hear about this trouble. We're currently investigating this issue and would request if you could share the logs (Steps are shared above by Rohit). 

Once done, share the log number (something like this AdobeLogs_xxxxxxxx_xxxxxx_xxx-win.zip) here. This will help us find the crash report and help accordingly. 

 

Regards,

Srishti

 

 

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New Here ,
Nov 18, 2020 Nov 18, 2020

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AdobeLogs_20201118_031557_208-win.zip

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Thank you for providing the info.

 

Can you try to update the graphics driver and check if that helps?

 

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Hey, It started working after two days randomly. I didnt download anything it just started working mysteriously so I am glad. Thank you for your service!

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New Here ,
Dec 06, 2020 Dec 06, 2020

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Hi !

I have the same issue. For the last 3 days I can't open Fresco.

 

I've collected and uploaded the log file - AdobeLogs_20201207_071431_455-win.zxp

 

Hope you'll fix it soon!

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New Here ,
Dec 18, 2020 Dec 18, 2020

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I am also having the same issue, I have recorded and uploaded the logs, restarted, reinstalled, jumped up and down and touched my nose.

 

Version 2.1.0

 

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New Here ,
Dec 27, 2020 Dec 27, 2020

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I have a Surface Pro 7 i5, 8GB RAM, 256 GB and Fresco crashes all the time. 

I'm spending hundrets of $ every year and you can't even make this app work. 

If there was a alternative to Adobe I would use it....

 

my logs: AdobeLogs_20201227_011332_558-win

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Hi there,

 

Have you tried to update the GPU  driver?

 

Regards,

Sheena

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New Here ,
Jun 26, 2021 Jun 26, 2021

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I am also having the same issue

my logs: AdobeLogs_20210626_030226_954-win

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New Here ,
Apr 13, 2021 Apr 13, 2021

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I am also having similar issue - first day downloading, it keeps on crashing.

 

Already tried the way suggested by Rohit, it doesn't work. I have installed the logs collector already.

  • share the logs from your system by collecting using these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html  - log name  AdobeLogs_20210413_030112_624-win.zip
  • Also, can you try these steps: 1. Go to Creative Cloud Desktop Application 2. Press Ctrl+Alt+R 3. It will show a dialog to Relaunch 4. Click Continue and wait for 2-3 minutes 5. Launch Fresco   Thanks, Rohit

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Please update the Intel drivers as well @TSZ KWAN5F85. Your 1st screenshot shows Intel Graphics card and your second screenshot shows AMD graphics driver. 

Kindly check for driver update for both cards from http://downloadcenter.intel.com

https://www.amd.com/en/support 

 

Regards,

Rohit

 

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New Here ,
Apr 21, 2021 Apr 21, 2021

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I am facing the same issue!

tried everything you guys said but no use!

 

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hello @laraib5FEF 

Kindly share more details about your system. Dxdiag and log collector output would help us in looking into the issue. 

Log collection steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Regards,
Rohit

 

 

 

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New Here ,
Jun 26, 2021 Jun 26, 2021

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I am also having similar issue .. loding documant 

 

my logs : AdobeLogs_20210626_073854_518-win

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New Here ,
Aug 31, 2021 Aug 31, 2021

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I am having a similar problem, where Adobe Fresco is closing upon initial launch. I have attached a screenshot to show you what I see prior to it closing. I have double checked my computer and it does fulfill all system requirements. I have uninstalled/reinstalled adobe fresco, also tried Ctrl Alt R, and attempted to install an older version (which also crashes). Thanks in advance for any help!Adobe Fresco screen prior to crash.png

 

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New Here ,
Nov 21, 2021 Nov 21, 2021

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hi, you solved?

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New Here ,
Nov 21, 2021 Nov 21, 2021

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No, I never solved it. I no longer have it installed on my computer as I have downgraded my Adobe CC subscription so I guess its a moot point now, so nevermind.

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Hi i'm on the 3.1.0 version of fresco right now, and facing the same issue. i've uninstalled the app and reinstalled, tried the ctrl+r on cc as well. it crashes right after showing the "loading document" screen. my system specs should be able to support the application. im on a windows OS

 

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New Here ,
Dec 27, 2021 Dec 27, 2021

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I am having the same problem on a Surface Pro 8. 

 

It opens, but after painting for a few minutes, changing brushes, etc, it crashes. 

 

Fully up to date apps / drivers. 

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