Fresco is crashing while starting

[tobias_wohlhueter]

Hi everyone,

when I am starting Fresco on my Surface Pro 6 it crashes before I can do something. There is the loading screen and then after a few seconds it crashes without a fail report or something else.

Possible reasons?

Tobi

[Srishti Bali]

Hi there, 

Sorry to hear about this trouble. We're currently investigating this issue and would request if you could share the logs (Steps are shared above by Rohit). 

Once done, share the log number (something like this AdobeLogs_xxxxxxxx_xxxxxx_xxx-win.zip) here. This will help us find the crash report and help accordingly. 

Regards,

Srishti

[Matyáš5CBF]

AdobeLogs_20201118_031557_208-win.zip

[Sheena Kaul]

Thank you for providing the info.

Can you try to update the graphics driver and check if that helps?

[Guest]

Hey, It started working after two days randomly. I didnt download anything it just started working mysteriously so I am glad. Thank you for your service!

[Ieva_Liba]

Hi !

I have the same issue. For the last 3 days I can't open Fresco.

I've collected and uploaded the log file - AdobeLogs_20201207_071431_455-win.zxp

Hope you'll fix it soon!

[Rachel5EED]

I am also having the same issue, I have recorded and uploaded the logs, restarted, reinstalled, jumped up and down and touched my nose.

Version 2.1.0

[sebsp]

I have a Surface Pro 7 i5, 8GB RAM, 256 GB and Fresco crashes all the time. 

I'm spending hundrets of $ every year and you can't even make this app work. 

If there was a alternative to Adobe I would use it....

my logs: AdobeLogs_20201227_011332_558-win

[Sheena Kaul]

Hi there,

Have you tried to update the GPU  driver?

Regards,

Sheena

[Khaled5E76]

I am also having the same issue

my logs: AdobeLogs_20210626_030226_954-win

[TSZ KWAN5F85]

I am also having similar issue - first day downloading, it keeps on crashing.

Already tried the way suggested by Rohit, it doesn't work. I have installed the logs collector already.

• share the logs from your system by collecting using these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html  - log name  AdobeLogs_20210413_030112_624-win.zip
• Also, can you try these steps: 1. Go to Creative Cloud Desktop Application 2. Press Ctrl+Alt+R 3. It will show a dialog to Relaunch 4. Click Continue and wait for 2-3 minutes 5. Launch Fresco   Thanks, Rohit

[Rohit Guglani]

Please update the Intel drivers as well @TSZ KWAN5F85. Your 1st screenshot shows Intel Graphics card and your second screenshot shows AMD graphics driver. 

Kindly check for driver update for both cards from http://downloadcenter.intel.com

& https://www.amd.com/en/support 

Regards,

Rohit

[laraib5FEF]

I am facing the same issue!

tried everything you guys said but no use!

[Rohit Guglani]

Hello @laraib5FEF 

Kindly share more details about your system. Dxdiag and log collector output would help us in looking into the issue. 

Log collection steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Regards,
Rohit

[Khaled5E76]

I am also having similar issue .. loding documant 

my logs : AdobeLogs_20210626_073854_518-win

[Cass G.]

I am having a similar problem, where Adobe Fresco is closing upon initial launch. I have attached a screenshot to show you what I see prior to it closing. I have double checked my computer and it does fulfill all system requirements. I have uninstalled/reinstalled adobe fresco, also tried Ctrl Alt R, and attempted to install an older version (which also crashes). Thanks in advance for any help!

[DIEGO GIMENEZ]

hi, you solved?

[Cass G.]

No, I never solved it. I no longer have it installed on my computer as I have downgraded my Adobe CC subscription so I guess its a moot point now, so nevermind.

[tanishka s53947926]

Hi i'm on the 3.1.0 version of fresco right now, and facing the same issue. i've uninstalled the app and reinstalled, tried the ctrl+r on cc as well. it crashes right after showing the "loading document" screen. my system specs should be able to support the application. im on a windows OS

[jezzl]

I am having the same problem on a Surface Pro 8. 

It opens, but after painting for a few minutes, changing brushes, etc, it crashes. 

Fully up to date apps / drivers.