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Fresco is crashing while starting

Forum|Forum|5 years ago
April 19, 2020
17 replies
25216 views

Hi everyone,

when I am starting Fresco on my Surface Pro 6 it crashes before I can do something. There is the loading screen and then after a few seconds it crashes without a fail report or something else.

Possible reasons?

Tobi

Device

This topic has been closed for replies.

Correct answer Rohit Guglani

Hello Tobi,

Can you share the logs from your system by collecting using these steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Also, can you try these steps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Thanks,

Rohit

J

jezzl

New Participant

I am having the same problem on a Surface Pro 8.

It opens, but after painting for a few minutes, changing brushes, etc, it crashes.

Fully up to date apps / drivers.

T

tanishka s53947926

New Participant

Hi i'm on the 3.1.0 version of fresco right now, and facing the same issue. i've uninstalled the app and reinstalled, tried the ctrl+r on cc as well. it crashes right after showing the "loading document" screen. my system specs should be able to support the application. im on a windows OS

A

Anonymous

I am having a similar problem, where Adobe Fresco is closing upon initial launch. I have attached a screenshot to show you what I see prior to it closing. I have double checked my computer and it does fulfill all system requirements. I have uninstalled/reinstalled adobe fresco, also tried Ctrl Alt R, and attempted to install an older version (which also crashes). Thanks in advance for any help!

D

DIEGO GIMENEZ

Known Participant

hi, you solved?

A

Anonymous

No, I never solved it. I no longer have it installed on my computer as I have downgraded my Adobe CC subscription so I guess its a moot point now, so nevermind.

L

laraib5FEF

New Participant

I am facing the same issue!

tried everything you guys said but no use!

Rohit Guglani

Adobe Employee

Hello @laraib5FEF

Kindly share more details about your system. Dxdiag and log collector output would help us in looking into the issue.

Log collection steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Regards,
Rohit

K

Khaled5E76

New Participant

I am also having similar issue .. loding documant

my logs : AdobeLogs_20210626_073854_518-win

T

TSZ KWAN5F85

New Participant

I am also having similar issue - first day downloading, it keeps on crashing.

Already tried the way suggested by Rohit, it doesn't work. I have installed the logs collector already.

share the logs from your system by collecting using these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html - log name AdobeLogs_20210413_030112_624-win.zip
Also, can you try these steps: 1. Go to Creative Cloud Desktop Application 2. Press Ctrl+Alt+R 3. It will show a dialog to Relaunch 4. Click Continue and wait for 2-3 minutes 5. Launch Fresco Thanks, Rohit

T

TSZ KWAN5F85

New Participant

Capture2-PNG.png

Rohit Guglani

Adobe Employee

Please update the Intel drivers as well @TSZ KWAN5F85. Your 1st screenshot shows Intel Graphics card and your second screenshot shows AMD graphics driver.

Kindly check for driver update for both cards from http://downloadcenter.intel.com

& https://www.amd.com/en/support

Regards,

Rohit

R

Rachel5EED

New Participant

I am also having the same issue, I have recorded and uploaded the logs, restarted, reinstalled, jumped up and down and touched my nose.

Version 2.1.0

S

sebsp

New Participant

I have a Surface Pro 7 i5, 8GB RAM, 256 GB and Fresco crashes all the time.

I'm spending hundrets of $ every year and you can't even make this app work.

If there was a alternative to Adobe I would use it....

my logs: AdobeLogs_20201227_011332_558-win

I

Ieva_Liba

New Participant

Hi !

I have the same issue. For the last 3 days I can't open Fresco.

I've collected and uploaded the log file - AdobeLogs_20201207_071431_455-win.zxp

Hope you'll fix it soon!

S

sadeghdibaei

New Participant

Do you want to fix this issue??

A

Anonymous

Well for me it appeared two days ago and it still doesn't work even when I tried all steps. Very helpful here as I can see. Well I guess paying for Fresco is not for me anymore.

S

sadeghdibaei

New Participant

For me, it appeared about a month ago. And my works have stopped!

I never to pay for Fresco again.

M

Meri5C9F

New Participant

I also have similar problems with fresco. The start screen just flashes for 1 second and then disappears. I tried installing the latest graphics driver but that didn't help. I also tried the following steps without any results:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco