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Fresco is crashing while starting

Community Beginner ,
Apr 19, 2020 Apr 19, 2020

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Hi everyone,

when I am starting Fresco on my Surface Pro 6 it crashes before I can do something. There is the loading screen and then after a few seconds it crashes without a fail report or something else.

Possible reasons?

 

Tobi

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correct answers 1 Correct answer

Adobe Employee , Apr 19, 2020 Apr 19, 2020
Hello Tobi, Can you share the logs from your system by collecting using these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Also, can you try these steps: 1. Go to Creative Cloud Desktop Application 2. Press Ctrl+Alt+R 3. It will show a dialog to Relaunch 4. Click Continue and wait for 2-3 minutes 5. Launch Fresco Thanks, Rohit

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Thank you for providing the info.

 

Can you try to update the graphics driver and check if that helps?

 

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Hey, It started working after two days randomly. I didnt download anything it just started working mysteriously so I am glad. Thank you for your service!

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New Here ,
Dec 06, 2020 Dec 06, 2020

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Hi !

I have the same issue. For the last 3 days I can't open Fresco.

 

I've collected and uploaded the log file - AdobeLogs_20201207_071431_455-win.zxp

 

Hope you'll fix it soon!

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New Here ,
Dec 18, 2020 Dec 18, 2020

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I am also having the same issue, I have recorded and uploaded the logs, restarted, reinstalled, jumped up and down and touched my nose.

 

Version 2.1.0

 

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New Here ,
Dec 27, 2020 Dec 27, 2020

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I have a Surface Pro 7 i5, 8GB RAM, 256 GB and Fresco crashes all the time. 

I'm spending hundrets of $ every year and you can't even make this app work. 

If there was a alternative to Adobe I would use it....

 

my logs: AdobeLogs_20201227_011332_558-win

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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Hi there,

 

Have you tried to update the GPU  driver?

 

Regards,

Sheena

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New Here ,
Jun 26, 2021 Jun 26, 2021

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I am also having the same issue

my logs: AdobeLogs_20210626_030226_954-win

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New Here ,
Apr 13, 2021 Apr 13, 2021

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I am also having similar issue - first day downloading, it keeps on crashing.

 

Already tried the way suggested by Rohit, it doesn't work. I have installed the logs collector already.

  • share the logs from your system by collecting using these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html  - log name  AdobeLogs_20210413_030112_624-win.zip
  • Also, can you try these steps: 1. Go to Creative Cloud Desktop Application 2. Press Ctrl+Alt+R 3. It will show a dialog to Relaunch 4. Click Continue and wait for 2-3 minutes 5. Launch Fresco   Thanks, Rohit

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Please update the Intel drivers as well @TSZ KWAN5F85. Your 1st screenshot shows Intel Graphics card and your second screenshot shows AMD graphics driver. 

Kindly check for driver update for both cards from http://downloadcenter.intel.com

https://www.amd.com/en/support 

 

Regards,

Rohit

 

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New Here ,
Apr 21, 2021 Apr 21, 2021

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I am facing the same issue!

tried everything you guys said but no use!

 

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hello @laraib5FEF 

Kindly share more details about your system. Dxdiag and log collector output would help us in looking into the issue. 

Log collection steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Regards,
Rohit

 

 

 

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New Here ,
Jun 26, 2021 Jun 26, 2021

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I am also having similar issue .. loding documant 

 

my logs : AdobeLogs_20210626_073854_518-win

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New Here ,
Aug 31, 2021 Aug 31, 2021

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I am having a similar problem, where Adobe Fresco is closing upon initial launch. I have attached a screenshot to show you what I see prior to it closing. I have double checked my computer and it does fulfill all system requirements. I have uninstalled/reinstalled adobe fresco, also tried Ctrl Alt R, and attempted to install an older version (which also crashes). Thanks in advance for any help!Adobe Fresco screen prior to crash.png

 

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New Here ,
Nov 21, 2021 Nov 21, 2021

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hi, you solved?

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New Here ,
Nov 21, 2021 Nov 21, 2021

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No, I never solved it. I no longer have it installed on my computer as I have downgraded my Adobe CC subscription so I guess its a moot point now, so nevermind.

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Hi i'm on the 3.1.0 version of fresco right now, and facing the same issue. i've uninstalled the app and reinstalled, tried the ctrl+r on cc as well. it crashes right after showing the "loading document" screen. my system specs should be able to support the application. im on a windows OS

 

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