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M
mikkel skovb13025929
Participant
September 20, 2022
질문

Fresco keeps saying my Cloud storage is full

  • September 20, 2022
  • 1 답변
  • 1130 조회

Hi

 

Everytime I use Fresco it says that it can't syncronise because my Cloud storage is full. But I have only used 6,7 out of 100 GB. I have tried reinstalling the app but I keep getting the same error message.

I have the iPad Pro 2021 12,9" with plenty of storage as well.

How do I fix this?

 

Thanks

Mikkel

이 주제는 답변이 닫혔습니다.

1 답변

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 20, 2022

Hello mikkel skovb13025929,

 

Sorry to hear about this experience. Would you mind sharing a screen recording of the problem so we can investigate this further? Also, share some more information like the exact version of the iPadOS and Fresco and screenshots showing the available storage on the device and the cloud storage.

 

Looking forward to your response.

 

Thanks,

Anubhav

M
mikkel skovb13025929작성자
Participant
September 28, 2022

Hi Anubhav

 

Thanks for replying. I am attaching a few screenshots of the problem and of my available storage space, both in icloud and on the device.

The iPadOS version is15.6 and model is iPad Pro 2021 12,9" (5th generation).

Adobe Fresco is Version 3.9.1

 

Thanks

Mikkel

M
mikkel skovb13025929작성자
Participant
October 4, 2022

Can you sign out and then back in to Adobe Cloud and see what happens


I tried it and unfortunately it didnt work

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