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Gaël Illustrations
Known Participant
April 6, 2024
Question

Fresco no longer work

  • April 6, 2024
  • 1 reply
  • 227 views

Hello,

Fresco is no longer working for me.


I am working on an animation file that takes very long minutes to open (2 to 5 minutes!) and refuses to save.

I have tried to save it about ten times. I wait for long minutes but Fresco is stuck.

I have uninstalled Fresco from my iPad several times. It's still the same problem.

I tried Fresco from my computer and managed to save the file after 10 minutes of waiting!

But I can't save my file from my iPad.

I have been repeating the operations for several hours.

Should I start my work from scratch?

Could you please provide me with a solution? I pay to use software that works.

Thank you.

This topic has been closed for replies.

1 reply

A
Community Manager
Anubhav MCommunity Manager
Community Manager
April 8, 2024

Hello @Gaël Illustrations,

We understand that encountering technical issues can be frustrating. Does Fresco behave this way with all files? If yes, kindly try updating the OS and the Fresco app to the latest version to check if it helps.

(https://adobe.ly/3VO0DQI), (https://adobe.ly/3VQCWaz)

 

Also, kindly check if all of your work is synced online (https://adobe.ly/3VWQvVM). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the problem occurs with a particular file(s), kindly share a link here or via DM (https://adobe.ly/3vHDZ1W) so we can check it on our end.

Note: When sharing the link, please ensure its visibility is set to public, and the option to Save a Copy is enabled.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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