Fresco on iPad doesn’t add brushes

[Jamie Haggerty]

Hello, I've been using Fresco on a 6th gen iPad iOS 17. When I first downloaded it I added a few brush sets with no problem. Lately I wanted to add Summer 2021 and Spring 2022 and it says adding in progress but never starts downloading. I have a fast connection so I'm not sure what's going on. Anyone else having that problem? I've added some Photoshop sets from my collection but I can't add any Fresco ones.

[Srishti Bali · Accepted solution]

Hi @Jamie Haggerty

We apologize for the inconvenience. To better understand the issue and assist you, could you please provide a few more details?

• Confirm the version of iOS and Fresco you are using. 
• Ensure both the app and operating system are up to date.
• Try signing out from Creative Cloud and signing back in to see if that helps.

We're here to help and just need a bit more information. 

Regards,

Srishti

[Jamie Haggerty]

Hello Srishti, Thanks for the reply. iOS is iPadOS 17.5.1 (21F90), Fresco version 5.7.0. 
I just signed out and back in and it is now working again! 
Cheers! Thanks for the sign out advise. I think that was helpful.

Jamie