Fresco schaltet aus die Touch und Schreib Funktion in dem Windows Surface 6

Report · Sep 14, 2024

Whenever I use Adobe Fresco or Photoshop on my Surface Pro 6, after like 3 minutes of drawing it seemingly disables my ability to use the touch screen on my Windows . not just in Adobe, but for the entire Windows experience. I can not use my pen or sometimes even my finger to touch the screen untli i will Restart my Computer.

All drivers seem up to date, as is the app and Windows itself. All the other apps are working perfectly with the pen and touch.

It is making the Adobe apps completely unusuable. And, after closing it, the only way to get touch functionality back for the rest of Windows is to restart the computer.

I recently bouhgt the Surface and was hoping to be able to use the Products from Adobe for drawing but it is a Nightmare!

Reainstaling the apps did not help…

Report · Sep 16, 2024

Hello @Aleksandra25305941f8ka,

I am sorry to hear about your experience. Would you mind trying to update the OS(https://adobe.ly/3zoTTjx) and the Surface Firmware (https://adobe.ly/3MOtFKq) to the latest version and checking if it helps?

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

Report · Sep 17, 2024

I did everything, updated windows, reinstalled all creative cloud, installed all newes tribers... it still does not work.

Report · Sep 17, 2024

Also tried on another windows user, it is still the same

Report · Sep 18, 2024

Hello @Aleksandra25305941f8ka,

I'm sorry to hear the suggestions did not help. Would you mind confirming if your computer meets or exceeds the System Requirements for Photoshop (https://adobe.ly/3TzQllv) and Fresco (https://adobe.ly/3TAazLJ)? If yes, you might want to contact your system manufacturer to reset Windows on your computer and check if it helps.

Note: Your personal data may be lost while doing a System Reset. It is highly advised that you create a backup of all your data.

Looking forward to hearing from you.

Thanks,

Anubhav