Participant

Question

Fresco smudge tool not working and app crashes

Forum|Forum|4 years ago
March 23, 2021
6 replies
5200 views

I'm using latest version of Fresco on Surface pro 7 and the smudge tool almost never works. I have to restart the app several times or uninstall and install it again and then SOMETIMES it works. Sometimes though the app crashes completely when using the smudge tool. Its extremelly annoying having to do all of this to use this tool. Please explain what I can do for this problem

This topic has been closed for replies.

Jamie Lynn.

Participant

Okay, I actually have been having this problem, but I've recently found a solution. I'm not sure if this is a permanent fix, but it worked for me!

Just uninstall Adobe Fresco, and then re-install it, go into the app, select the smudge tool, and change the smudge pen. It should work fine after that. Let me know if it works!
(I made this account just to tell everyone this, sorry this has been an issue.)

T

tmsrDD

Known Participant

I see recent posts from Jamie Lynn and a Like from Nicktendo28. Time for my update. I had tried all the things you say here, and they "fixed" my smudge tool - temporarily and arbitrarily. I was very, very close to purchasing a new two-in-one since an Adobe Support tech said it was simply that my GPU speed was too slow. However, in the meantime, I kept updating Fresco as updates came out, and I am VERY happy to report that the issue went away over that time. I have my WONDERFUL smudge tool back AND discovered the magic of the Liquify tool! I must say that the Transform took a turn for the worse since no matter what the size of a layer(s) components are, it gives a transform box that is MUCH larger than the shape, so the challenging rotate tool and the resize edges are ridiculously far away from the object - but that is for another forum. Back to my smudge tool - I only have to hope that I didn't jinx it, and that the next time I go in to use it, it functions magically again. It has been stable for at least three months now. Hope this helps.
tmsrDD

K

KyThoMac

Participant

I know this thread is over a year old, but I am also having this problem. The app crashes almost 100% of the time when switching to or using the smudge tool. I have a brand new (it was delivered yesterday) Surface Pro 8 with Windows 11 and Slim Pen 2. I have installed all Windows updates, checked my drivers, tried using different smudge brushes, and reinstalled Fresco. No luck.

T

tmsrDD

Known Participant

I started reporting this last November (2021). My smudge tool OCCASSIONALLY will work again - no rhyme or reason - briefly and then not again - on my Lenovo Yoga Windows 10. I am SO sad to hear your report though, KyThoMac! I've been saving to purchase the same device you have thinking I HAD to have latest everything and Windows 11 for my VERY MISSED Smudge tool to work again. Adobe, when are you going to address this?
tmsrDD

K

KyThoMac

Participant

I'm sorry that we're sharing this pain! I am really liking the Surface Pro 8, though. I've only had it for about 36 hours, so take that lightly. This issue is the only one I've ran into with the Pro 8/Windows 11 (and the fault seems to be on Adobe, not Windows), and after all the reviews I've read, I don't think your saving up is for nothing!

J

Jess-Evil

Participant

Afternoon,

I've been frequently using the Adobe Fresco for the past week and haven't really had any issues until yesterday when my smudge tool stopped working. My laptop is completely up to date with everything windows 11, my huion drawing tablet is experincing no issues and i even have changed my pen nib. WHAT IS GOING ON!?!?! The smudge tool is literally everything to me when drawing no matter the application! This is literally frsutrating! And followng the above threads and trying different thing I used the CTRL+ALT+R and now it has Fresco CRASHING as soon as I even touch the smudge button!

T

tmsrDD

Known Participant

My smudge tool is not working. Read this forum and made sure my Fresco is up to date. It had been working fine a few days ago. It is my FAVORITE and most used tool! I am on a Lenovo Yoga and Windows 10 that is up to date. Please help by reporting it to your tech team and fixing this. I am mid-stream in a lengthy project and really need this tool back.

Thank you,

tmsrDD

T

tmsrDD

Known Participant

In desperation, I checked my Intel drivers (starting through your link in first reply). There was a Bluetooth update (not a graphics driver) but I ran that, restarted my computer, and the smudge tool now works! YEAH! As a side note, my Fresco had crashed several times last week. I reported it each time.

I hope this all helps.

tmsrDD

T

tmsrDD

Known Participant

I'm back... I've been so busy meeting my deadline I haven't had time to report that the smudge tool is back to not working on the same device, all updates applied. Every now and then it "seems" like I get it to work, but I think it is wishful thinking. Is this tool being reviewed by the Adobe Tech folks? I hope, I hope!

tmsrDD

heatherw88045952

Participant

I am having this exact same problem

H

Heatherfield

Participant

Same here. I am using a Wacom One. It crashes whenever I try to use the smudge tool- very frustrating!

Anshul_Saini

Community Manager

Hi there,

We are sorry about the crashing! There could be multiple reasons behind these crashes, which we are trying to identify. Please share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...).

Also, please confirm the version of Fresco & if this is happening while working on a specific document.

This will help us troubleshoot this issue and assist you accordingly.

Thanks & Regards,

Anshul Saini

Sue Garibaldi

Community Manager

Hi Fraoulla.

Hi.

Sorry you're having trouble with the app.

Please check that you have the most current graphics driver for your device; you can check that at https://helpx.adobe.com/fresco/system-requirements/2021.html#graphics-driver.

If you have to install a new driver, close Fresco, sign out of the Creative Cloud Desktop App, restart your device, then sign back in to the Creative Cloud Desktop App and relaunch Fresco.

If Smudge still isn't working please write us through the Report A Bug link (App Settings > Help > Support > Report A Bug) so I can see all of your device/app information.

Sue.

FraoullaAuthor

Participant

Hi I did what you told me, it worked for 3 days and now its not working again and the app crashes. I send a report a few days ago

Sue Garibaldi

Community Manager

Hi Fraoulla.

Sorry it's not working again. Something I'd like you to try:

Go to Creative Cloud Desktop Application
Press Ctrl+Alt+R
It will show a dialog to Relaunch
Click Continue and wait for 2-3 minutes
Launch Fresco

If after relaunching the app is still crashing and the Smudge brushes are still not working, please write us through Fresco's Report A Bug link (App Settings > Help > Support > Report A Bug) so we can see all of your device/app information, and share the following logs:

* Your device logs. It's quite easy; the steps are here: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

* And the output of dxdiag of your system? On your system:

Choose Start, type dxdiag in the Search text box, and then press Enter.

Note: If you receive the message "Do you want to allow DxDiag to check if your drivers are digitally signed?" click Yes.

In the DirectX Diagnostic Tool, select the Save All Information

Save the file on your PC and share it here

These will help the engineers troubleshoot.

Sue.

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