Fresco Support for Intel i5 HP EliteBook 8470p Intel® HD Graphics 4000

Community Beginner ,
Oct 10, 2020 Oct 10, 2020

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Hello.

I tried to use Fresco on my brand new Lenovo Thinkpad AMD with Radeon graphics, and posted for help here.

 

I tried to install it on an older machine: Intel i5 with an Intel 4000 graphics card.

I ran the Intel driver update linked on the Fresco system requirements page.

(screenshots of system specs attached)

However, returning to Fresco in Adobe Creative Cloud,  it still says not compatible.

Appreciate some support with this issue.

Thank you.

______________________

Devices and Drivers
PROCESSOR
Intel® Core™ i5-3320M CPU @ 2.60GHz
GRAPHICS
Intel® HD Graphics 4000
 
  • Driver DetailsUp to date
  • ProviderIntel Corporation
  • Version10.18.10.5146
  • Date5/15/2020
  • Device Details
  • Adapter CompatibilityIntel Corporation
  • Video ProcessorIntel® HD Graphics Family
  • Resolution1600 x 900
  • Bits Per Pixel32
  • Number of Colors4294967296
  • Refresh Rate - Current40 Hz
  • Refresh Rate - Maximum60 Hz
  • Refresh Rate - Minimum40 Hz
  • Adapter DAC TypeInternal
  • Adapter RAM2.06 GB
  • AvailabilityRunning at full power
  • StatusThis device is working properly.
  • LocationPCI bus 0, device 2, function 0
  • Device IdPCI\VEN_8086&DEV_0166&SUBSYS_179B103C&REV_09\3&B1BFB68&0&10
AUDIO
Intel® Display Audio
High Definition Audio Device
NETWORKING AND I/O
Intel® 82579LM Gigabit Network Connection
Intel® Centrino® Advanced-N 6205
MEMORY
8 GB
TOPICS
Activation installation and billing

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Community Beginner ,
Oct 13, 2020 Oct 13, 2020

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Hello!

I have not had an answer yet.

Would be very grateful for some information on this as the project starts soon.

Thanks

Regards

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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Hello,

 

AMD support is currently being worked upon and would be enabled in near future. Regarding your other device with Intel 4000 graphics card, this device is not supported since the GPU doesn't have DirectX 12 capability. 

 

Regards,

Rohit

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