Skip to main content
Andrew Federman
Participant
April 8, 2022
Answered

Fresco timelapse - strange black frame and zooming bug!?

  • April 8, 2022
  • 1 reply
  • 499 views

Hello community! I've been using Fresco for a few years now and make extensive use of the timelapse export feature. Recently, I've encountered a strange glitch/bug in my exported videos where the video starts slightly zoomed out with a black frame around the drawing canvas and then proceeds to jump-zoom into the canvas, the black border getting thinner each time until it disappears and the video plays normally. At first I thought it was a bug caused by using the layer mask in my original drawing, but the phenomenon is also occurring in drawings without masks. I've been test exporting new drawings every few minutes, to see if it is a  particular tool that introduces the bug, but I have not found a consistent culprit. Note: many drawings will export normally for a little while and then at a certain point, the black border/zoom-out appears at the BEGINNING of the video, so it is also not chronological. The problem was occurring with my canvas size set to 4096 x 2304 (to max out the horizontal dimension and keeping the HD dimensions). I have downsized my canvas dimensions slightly from that size to 3840 x 2160 (2x Full HD dimensions) and have had no problems in my current drawing so far (fingers crossed). I've attached a test video for reference.

 

Tech details:

- Fresco 3.4.2

- iPad Pro (12.9 inch) 5th Gen 256 GB storage (142 GB available)

- Timelapse settings: Quality - High, Resolution - High (up to 4096 x 4096)

- Drawing canvas dimensions 4096 x 2304

This topic has been closed for replies.
Correct answer Sjaani

Good to hear you found a solution by using different canvas dimensions. Certainly sounds like a bug, specially if it works at one canvas dimension and not another. If it continues to happen at the larger size would you be able to send it through as a bug report so that it can be investigated more deeply by the developers. You can send bugs via the app by going into App Settings > Help > Report a bug.

1 reply

Sjaani
Community Expert
SjaaniCommunity ExpertCorrect answer
Community Expert
June 2, 2022

Good to hear you found a solution by using different canvas dimensions. Certainly sounds like a bug, specially if it works at one canvas dimension and not another. If it continues to happen at the larger size would you be able to send it through as a bug report so that it can be investigated more deeply by the developers. You can send bugs via the app by going into App Settings > Help > Report a bug.