fresco won’t launch

[Pete5CCF]

Hi I’m having issues with Fresco on iPad. Every time I open it it shows the saving symbol and won't load!

it has been doing this since yesterday, every once in a while i can access it and the drawings will open but then it crashes and when I open again it shows the saving label!

would love the help!

[Anshul_Saini]

Hi there,

Sorry about the trouble. Could you please share a few more details like:

• The exact version of iPadOS & Fresco
• Which iPad model is this?
• When did this start happening? Are there any recent changes made to your iPad? For example, system/ app updates installed or any new app installed recently.
• How much free space do you have in your Creative Cloud account & iPad?
• Have you tried restarting the iPad or re-installing the app?
• Have you tried using a different Internet connection?

• Share the crash logs when it crashes next time:
  1. Go to iPad Settings > Privacy > Analytics & Improvements > Analytics Data
  2. Locate the log for your app. The log name starts with JetsamEvent_<DateTime>.
  3. Select the log with the latest date & time.
  4. Tap the Share icon and tap Save to Files.
  5. Select Creative Cloud and Save.
  6. Go to this website (https://assets.adobe.com/files) and share the download link here.

We will be looking forward to your response.

Regards,

Anshul Saini

[DaveJCummings]

every once in a while, I'll have an issue like that with Photoshop on my M1 iPad Pro,  but generally,  I'll force quit the app and reopen it and it works fine