Fresco won't open after several tries

I just wanted to confirm to anyone wondering that you do in fact have to be a subscriber to the service in order to use the feature that allows you to revert to previous versions of Fresco through the Creative Cloud launcher. I have proven this by subscribing just now, and magically after I subscribed, without doing any other steps, the option became available to me, whereas JUST before subscribing, the feature wasn't there. I had to figure this out for myself after telling two agents I had no ability to use the Other Versions option, with neither of them being able to tell me why that was the case.

Even with this new found power in my hands, however, I am only given the option to downgrade to v4.6.0, which is causing the same crashing issues for me and many others. Why are we not given the option to downgrade to say, v4.3.0 or something? Maybe even v4.5.0? I don't even know all the previous versions! Literally any other version options to try would be nice, though!

I just want to be clear that I'm still not even remotely close to being angry, but I have to ask, why the borderline radio silence on this issue? Can we get some communication here? We have literally no idea what to do about this, and the versions we're being allowed to download are either worthless because our animations only work with a later version than whatever version is included in the v4.0.0 links being provided here, or whatever version we downgrade to using the Other Versions feature is ALSO crashing. 

Did you ever get any sort of solution figured out for this? I know this is frustrating, because I'm currently dealing with it myself.

My question to support would be: Is reverting to previous versions of Fresco using the "Three Dots" available only to subscribers? I don't have those "Three Dots" where you'd access previous versions to install, and I'm not currently using the paid version of Fresco. Thing is, I'm scared to subscribe to see if that would make those "Three Dots" appear, because that's money I don't have to spend right now.

Also I wonder if a link to a later version could be provided that isn't necessarily 4.0.0?? Apparently I'm not the only person on this forum who doesn't have access to the option to revert to previous versions through Creative Cloud launcher. I'd literally NEED a link from someone to get any previous versions, but for many people, 4.0.0 isn't sufficient, as it doesn't allow you to edit any files created using any version of Fresco that came after 4.0.0. 

Trouble is, apparently after doing some digging, some users here were crashing even using 4.6.0? This whole thing is an absolute mess, and the lack of understanding of what's going on is probably frustrating both customers and customer support agents to the point they want to pull their hair out. 

Hello @DenisaMoldovan, @robo79845809, @Brenda Works,

We understand how frustrating it can be to experience crashes. Would you mind sharing the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team? Also, try to download Fresco v4.0 from this updated link and let us know if it helps:

(https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...)

Note: This link is only valid for the next 24 hours.

Looking forward to hearing from you.

Thanks,

Anubhav

Same problem here:

Adobe Fresco opens, even downloads the existing Creative Cloud files and then closes again. I have deleted the app, reinstalled it, even reinstalled an older version, all to no avail.

It happened after I have installed Photoshop beta... coincidence?

I have exactly the same problem. Fresco used to work on my old computer with Windows 10 on it, but now it no longer opens on both Windows 10 & 11. Why are there bo solutions for this? I pay for this program and it does't work.

Have you signed into your Adobe account on it yet? If so, have you logged out and logged back in? And though you haven't used Fresco yet, if you used other Adobe apps like Photoshop and saved the file as a cloud document, there will be files for Fresco to open