Fresco won´t start - Windows 11

[Miguel29131017vigq]

Hi,

When I try to open Fresco from the Creative cloud app, it won´t start. It takes me to the wellcome screen, then I select a format and after that it closes and takes me to the Desktop.

Any idea?

Thanks

[Miguel29131017vigq]

Hello?

[carlosi73955916]

Hi, is equal for me. In mi case is closed when i try to open and in moment chargue old documents. It worked fine for several days but it no longer works. Even reinstalling or temporarily deleting now won't open.

[Miguel29131017vigq]

Then, let´s wait and maybe someone from Adobe reads this.

[Miguel29131017vigq]

So I was playing with the graphics card settings. Changing some things to try and now it works.

If you have a Nvidia card, go to the control panel and change the settings only for Frsco software.

Good luck!

[Doodlebod12]

Hi there, what settings did you change to get Fresco to work? Thank you 🙂

[Doodlebod12]

Just replying to myself on here because there's loads of other unanswered threads. I created a new admin account on my machine and tried to run Fresco as an administrator from my normal account, however it hung on the Loading Documents screen. However, when I log into the admin account and open Fresco from there, it works. I believe there's an issue with something else. Looking at the event viewer (Win+R key, then type eventvwr, then press enter), it shows the following:

Application: Fresco.exe
CoreCLR Version: 6.0.1222.56807
.NET Version: 6.0.12
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFAEFE22AFE
Stack:

And...

Faulting application name: Fresco.exe, version: 4.6.0.1242, time stamp: 0x6377dc84
Faulting module name: gemini_uwp_bridge.dll, version: 0.0.0.0, time stamp: 0x6451651e
Exception code: 0xc0000005
Fault offset: 0x0000000000a82afe
Faulting process ID: 0x0x3714
Faulting application start time: 0x0x1D985409C13A0CD
Faulting application path: C:\Program Files\WindowsApps\Adobe.Fresco_4.6.0.1242_x64__pc75e8sa7ep4e\Fresco.exe
Faulting module path: C:\Program Files\WindowsApps\Adobe.Fresco_4.6.0.1242_x64__pc75e8sa7ep4e\gemini_uwp_bridge.dll
Report ID: ece1899b-c50d-4c6e-802a-a8ad5ede3769
Faulting package full name: Adobe.Fresco_4.6.0.1242_x64__pc75e8sa7ep4e
Faulting package-relative application ID: App

There's another thread where a user identified the same issue here: https://community.adobe.com/t5/fresco-discussions/adobe-fresco-keeps-crashing-on-startup-after-loadi...

Unfortunately it doesn't look like the latest update has done any Windows bug fixes to resolve this error and I don't fancy having to resort to using an admin account to do any work. Is there anyone who can fix this?

[hay219128840ps6]

Hello, the crash problem has been bothering me for a long time, do you have a solution? Thank you very much and I look forward to your reply!

[Anubhav Majumder]

Hello @hay219128840ps6,

We understand how frustrating it can be to experience crashes. Would you mind trying to download Fresco v4.0 and checking if it helps? (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...)

Note: This link is only valid for the next 24 hours.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav