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Fresco won´t start - Windows 11

Forum|Forum|2 years ago
April 25, 2023
4 replies
2962 views

Hi,

When I try to open Fresco from the Creative cloud app, it won´t start. It takes me to the wellcome screen, then I select a format and after that it closes and takes me to the Desktop.

Any idea?

Thanks

Performance

Correct answer NahuelDelaloye

Hello @hay219128840ps6,

We understand how frustrating it can be to experience crashes. Would you mind trying to download Fresco v4.0 and checking if it helps? (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...)

Note: This link is only valid for the next 24 hours.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

¡Hola!, Soy nuevo usuario y estoy experimentando el mismo problema. La única solución que me falta probar es con la versión v4.0, pero no sé cómo acceder a ella.
¡Muchas gracias!

A

Anubhav M

Community Manager

Hello @Miguel29131017vigq, @Doodlebod12, @hay219128840ps6, @Coconotas,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

D

Doodlebod12

New Participant

Hi Anubhav,

Thanks for the info, I've updated to 4.7 and it seems to be working again. Fingers crossed it stays stable and everyone else can get it working too!

C

Coconotas

New Participant

Thanks, is solution for me 😉 @Anubhav M

M

Miguel29131017vigqAuthor

New Participant

So I was playing with the graphics card settings. Changing some things to try and now it works.

If you have a Nvidia card, go to the control panel and change the settings only for Frsco software.

Good luck!

D

Doodlebod12

New Participant

Hi there, what settings did you change to get Fresco to work? Thank you 🙂

D

Doodlebod12

New Participant

Just replying to myself on here because there's loads of other unanswered threads. I created a new admin account on my machine and tried to run Fresco as an administrator from my normal account, however it hung on the Loading Documents screen. However, when I log into the admin account and open Fresco from there, it works. I believe there's an issue with something else. Looking at the event viewer (Win+R key, then type eventvwr, then press enter), it shows the following:

Application: Fresco.exe
CoreCLR Version: 6.0.1222.56807
.NET Version: 6.0.12
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFAEFE22AFE
Stack:

And...

Faulting application name: Fresco.exe, version: 4.6.0.1242, time stamp: 0x6377dc84
Faulting module name: gemini_uwp_bridge.dll, version: 0.0.0.0, time stamp: 0x6451651e
Exception code: 0xc0000005
Fault offset: 0x0000000000a82afe
Faulting process ID: 0x0x3714
Faulting application start time: 0x0x1D985409C13A0CD
Faulting application path: C:\Program Files\WindowsApps\Adobe.Fresco_4.6.0.1242_x64__pc75e8sa7ep4e\Fresco.exe
Faulting module path: C:\Program Files\WindowsApps\Adobe.Fresco_4.6.0.1242_x64__pc75e8sa7ep4e\gemini_uwp_bridge.dll
Report ID: ece1899b-c50d-4c6e-802a-a8ad5ede3769
Faulting package full name: Adobe.Fresco_4.6.0.1242_x64__pc75e8sa7ep4e
Faulting package-relative application ID: App

There's another thread where a user identified the same issue here: https://community.adobe.com/t5/fresco-discussions/adobe-fresco-keeps-crashing-on-startup-after-loading-documents/td-p/13689169

Unfortunately it doesn't look like the latest update has done any Windows bug fixes to resolve this error and I don't fancy having to resort to using an admin account to do any work. Is there anyone who can fix this?

C

Coconotas

New Participant

Hi, is equal for me. In mi case is closed when i try to open and in moment chargue old documents. It worked fine for several days but it no longer works. Even reinstalling or temporarily deleting now won't open.