HELP LOST ARTWORK

Question

Hey, ive been using fresco quite a lot the last few weeks and have started having some major issues now ... i have an ipad pro with more than 100gb avaliable storage (both according to settings on ipad and according to fresco) but it still wont let me save because of "No storage" .... can you please fix this.

and now it told me to restart the app and it looks like the document saved, but instead it only tells me that it's no longer a valid .psd file.. WTF????

Anshul_Saini · Answer

Hi @elliots52436461,

Thanks for reaching out — I understand how frustrating this must be, and I’m really sorry you’re going through it.

First, please update Fresco to the latest version released today (v6.4.1), which includes several critical fixes related to storage and saving issues on iPad.

If you’re still facing the same problem after updating:

Export your artwork as .PSD files (if still accessible) to ensure you don’t lose anything further.
Check that all your work is properly synced to your Creative Cloud account via https://adobe.ly/4iFI1u6.
Once you’ve confirmed everything is backed up, go to your iPad Settings > Fresco > Offload/Delete App Data.
Then, uninstall and reinstall the app from the App Store.
Relaunch Fresco and see if the saving issue is resolved.

⚠ Important: Ensure everything is backed up or exported before deleting any data & reinstalling the app.

Let me know how it goes, and I’ll be happy to help further if needed!

Best,

Anshul Saini

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