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Z-GrimV
New Participant
January 24, 2021
Answered

How to exit Freso while on Windows PC

  • January 24, 2021
  • 6 replies
  • 3007 views

It seems pretty ridiculous that I'd need to even ask this question but how do you close the app while using it on a Windows PC.  It's a nice app and yeah it's designed for tablet but sweet baby geezus, when you need to spend 20 minutes googling only to come to the forums to ask how to close the app, that's pretty bad UI design.  Surely I don't need to Alt-Del to close the app from Task Manager...

 

Can someone please advise how I exit Fresco, normally without task manager etc, while using it on a windows 10 PC?

    This topic has been closed for replies.
    Correct answer Sue Garibaldi

    Sue,

     

    This bug (issue) only started when I updated to the latest version of Fresco in the past 5-7 days. It was not an issue previously.

     

    It has continued to happen each (& every) time I launch Fresco. It was not a one-time event.

     

    FYI, I beta test photo processing software for commercial companies so am usually able to figure out what's what in UI's/UX's...

     

    It is not at all intuitive (nor, even sensible....) for a Win 10 Desktop PC user such as myself - with no tablet functionality or facility at all on my Win Desktop PC to somehow switch it into a "tablet" mode in order to use a piece of Adobe software on my Desktop PC. Honestly, I'm really puzzled (and, concerned) about that. And, why the program hasn't been corrected to work as it used to on Desktop PC's.

     

    What am I missing? Why must a Win 10 Desktop (only) PC be set to run as a "tablet" in order to run Fresco since the latest s/w update I ran in this past week?

     

    Thx.


    Hi.

     

    Since I'm not super knowledgeable about the Windows platform, I spoke with one of our engineers about this just to double-check my information. Here's what he told me:

     

    Fresco is a windows UWP App and this functionality (of the title bar not appearing initially) has existed for quite some time and is not related to only the most recent build. 

     

    When you close the app from the Task Manager it's considered a force-close so the following launch is again considered a first launch.

     

    When launching Fresco for the first time, use a mouse to navigate to the upper top bar boundary; a title bar should appear (click on the Maximize button to have that title bar appear always).

    You should, at that point see a Cross button to close the application. Quit the application using that button (or right click on the Windows taskbar to close the app). 

     

    I hope that helps. 

     

    Sue.

     

    6 replies

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    nicolas_tbone
    New Participant
    February 28, 2024

    This broken again.  There's an X in the top right corner of the app but when I click it , nothing happens. Right click on the taskbar, close window and nothing happens. I have to force it to shut down. 🤦‍♂

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      March 1, 2024

      Hi @nicolas_tbone,

       

      I'm sorry to hear that you're experiencing difficulty exiting Fresco on your Windows PC. This behavior is indeed unexpected, but there are several troubleshooting steps we can try to resolve the issue:

       

      1. Ensure that your GPU driver and operating system are up-to-date. Outdated drivers or system software can sometimes cause unexpected behavior in applications. You can usually update your GPU driver through the manufacturer's website (e.g., NVIDIA, AMD, Intel) and check for OS updates in your system settings.

      2. If updating your GPU driver and OS doesn't resolve the issue, try reinstalling Fresco. Sometimes, a fresh installation can fix software glitches or corrupted files that may be causing the problem.

       

      If the issue persists after trying the above steps, please share more information about your system, including your PC's specifications (CPU, GPU, RAM), the version of Windows you're using (including the build number), and any other relevant details. Additionally, if you're able to capture a screen recording demonstrating the problem, that would be helpful for further investigation.

       

      Once we have more information, we can better understand the root cause of the issue and provide targeted assistance to resolve it.

       

      Looking forward to your response.

       

      Best regards,
      Anshul Saini

      X
      xxxDrCarlxxx
      New Participant
      July 20, 2021

      Found the "X" by hovering the pointer over the upper right corner - it's a drop-down menu that's not visible without hovering (on mine - just installed).

       

        F
        Fotomaker01RA
        Known Participant
        July 20, 2021

        Did you install the latest release that came out today (Jy 20, 2021)?

         

        Does it seem to be running all right in general for you - feature-wise (not just shutdown)? I've learned to wait (including with Ps) to see what users start 'screaming' about before I update....

        F
        Fotomaker01RA
        Known Participant
        June 21, 2021

        Ditto! 

         

        I just hunted for ages to try to exit the darn thing. It filled my full Win 10 screen and there was no Exit or Close option anywhere in the UI!!!

         

        I finally had to simulate a force shutdown on my PC to get access to the Task Mgr to End Task for Fresco.

         

        That seems pretty ridiculous and a really poor design.

          F
          Fotomaker01RA
          Known Participant
          June 21, 2021

          BTW - I just updated today (6/21/21) so am using the latest release....

            F
            Fotomaker01RA
            Known Participant
            June 21, 2021

             

            Michael J. Hoffman
            Michael J. Hoffman
            Community Expert
            May 25, 2021

            It's really odd that some would have the close button (I do) and some don't. However, there is an easier way than task manager...

             

            Just go to the task bar, right click the Fresco icon, and choose "Close Window."

             

              Thenar-2
              Thenar-2
              New Participant
              May 25, 2021

              I have the same question.  I have to ctrl/alt/del out.

               

               

                Sjaani
                Sjaani
                Community Expert
                January 24, 2021

                There's been a few of us ask this question and yes for a while Alt-Ctrl-Delete and close through task manager was the only solution. The Developers kept telling us to use the cross in the top right corner... which I'm sure you're also about to say, there isn't one! It has been fixed for me, so I would suggest checking if there is an update to the app as your first option. Other than that if you have access to any resize buttons this will also help to not have the app in full screen and from memory once you get it in less than full screen the app remembers the size. I can't find the conversation now to link for you unfortunately. It was quite a battle, you're not alone in thinking this is crazy.

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