Skip to main content
M
Mateusz5CA7
Participant
October 22, 2020
Answered

I can't install Adobe Fresco!

  • October 22, 2020
  • 6 replies
  • 13865 views

I can't install Adobe Fresco because I am getting the information that my operating system is outdated and it is from Windows 10 v.1809. Which is not possible because yesterday I updated Windows to version 20H2 (the latest version of Windows). Minimum requirement Fresco is Windows 10 version 1903 or later, so...

Can help me someone?

Correct answer Matt32429474gzjl

Thank you for your reply Anshul!

 

I did try using Powershell as you said but unfortunatly it did not work.

 

As a side note, since we didn't care to keep anything on the Surface Pro 6 we were trying to install it on, I went ahead and did a clean install of Windows 11 on the device and then Fresco installed with no problem.

 

Thanks for your help!

 

- Matt

6 replies

A
aaroha_7596
Participant
January 13, 2025

The only reason that fresco isn't working for me is because I need t free up space but I have no idea how  pls help me 

 

A
aaroha_7596
Participant
January 13, 2025

I've got an error code 133 plshelp

C
Callum35576203lf7q
Participant
February 20, 2024

Thank you guys, finally installed fresco following a few of your solutions, specifically the Microsoft C++ installation and modifications.... Thank you again!!!

 

J
Jitka23941156v9u9
Participant
September 18, 2023
Hi, 
I have a problem with installation. 
Can you please help? Or what can I do...?
Thank you so much in advance.

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 5 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:5.0.0.1331
FATAL: Error occurred in install of package (Name: Assets Version: 5.0.0.1331). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR6F4F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR6F4F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe}
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------
M
Matt32429474gzjl
Participant
September 21, 2023

I'm getting the same thing:

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 5 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:5.0.0.1331
FATAL: Error occurred in install of package (Name: Assets Version: 5.0.0.1331). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRF97F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf9#@#OS_Error_String: Deployment Add operation with target volume C: on Package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e from:  (gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix)  failed with error 0x80070490. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRF97F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf9#@#OS_Error_String: Deployment Add operation with target volume C: on Package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e from:  (gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix)  failed with error 0x80070490. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues.
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------
F
fabio5FCB
Participant
December 17, 2021

hi, i cannot install Fresco either. System specs seem ok, don't know what the problem is. Used the mentioned tool and uploaded the spes.

M
maciejt71815971
Participant
November 10, 2021

I also cannot install Fresco, despite decent specs and up to date drivers. My adobe collected log is: AdobeLogs_20211110_035625_660-win.zip

Please help!

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 10, 2021

Hi there,

 

Sorry about the trouble. Could you please share the downloadable link of the Adobe Log Zip folder? Also, please share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...).

 

This will help us troubleshoot this issue and assist you accordingly.

 

Thanks & Regards,

Anshul Saini

S
salwa23627337141g
Participant
April 26, 2023
Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:4.4.0.1188
FATAL: Error occurred in install of package (Name: Assets Version: 4.4.0.1188). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR1838.tmp\1\frescoApp\gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_4.4.0.1188_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x86__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR1838.tmp\1\frescoApp\gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_4.4.0.1188_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x86__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe}
-------------------------------------------------------------------------------------
Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
October 23, 2020

Hi there,

 

Just to confirm have you double-checked the system requirements as mentioned here?

 

Regards,

Sheena

M
Mateusz5CA7Author
Participant
October 23, 2020

Hi,

Yes, I checked these system requirements in 100%.

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
October 23, 2020

Can you confirm me the device that you're using and which graphics driver is installed on your machine?


Hello Mateus,


Kindly provide following information from you system:

1. Output of dxdiag 

2. Logs from your system by following steps outlined here: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

This will help us in looking into the issue on your system.

 

Regards,

Rohit

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices