I can't install Adobe Fresco!

[Mateusz5CA7]

I can't install Adobe Fresco because I am getting the information that my operating system is outdated and it is from Windows 10 v.1809. Which is not possible because yesterday I updated Windows to version 20H2 (the latest version of Windows). Minimum requirement Fresco is Windows 10 version 1903 or later, so...

Can help me someone?

[Sheena Kaul]

Hi there,

Just to confirm have you double-checked the system requirements as mentioned here?

Regards,

Sheena

[Mateusz5CA7]

Hi,

Yes, I checked these system requirements in 100%.

[Sheena Kaul]

That's strange. 

Let me check with the team and update you.

[Sheena Kaul]

Can you confirm me the device that you're using and which graphics driver is installed on your machine?

[Rohit Guglani]

Hello Mateus,

Kindly provide following information from you system:

1. Output of dxdiag 

2. Logs from your system by following steps outlined here: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

This will help us in looking into the issue on your system.

Regards,

Rohit

[Mateusz5CA7]

Hi,

Thank you a lot, I can install now!

[maciejt71815971]

How did you get it to install? Mine won't install despite the updated graphics drivers!

[defaultwnfyo9rfc1d8]

I can't get Fresco to reinstall. Error 191 and I have Admin privileges.

[defaultwnfyo9rfc1d8]

System Information
------------------
Time of this report: 4/28/2023, 09:10:18
Machine name: WINDOWS-SKV555B
Machine Id: {DFB8CC37-46D4-4252-BDD3-642F7BD94E0B}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: OptiPlex 7040
BIOS: 1.24.0 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16268MB RAM
Page File: 8092MB used, 10607MB available
Windows Dir: C:\windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.2075 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

[Anshul_Saini]

Hi @defaultwnfyo9rfc1d8,

I am sorry to hear that you're having trouble installing Fresco and getting error 191, as the user (salwa23627337141g) below reported the same. It looks like the installation is failing due to a missing framework dependency for salwa23627337141g, "Microsoft.VCLibs.140.00.UWPDesktop". This is required for Fresco to install on your machine. If that doesn't help, would you mind whitelisting this "cc-api-data.adobe.io" URL in the system network firewall? If you are using any third-party network adblocker or antivirus, then add that URL there as well. If that doesn't help, then whitelist the URLs in the attached txt document.

Let us know if that helps or if you need further assistance. We'd be happy to help.

Thanks,

Anshul Saini

[defaultwnfyo9rfc1d8]

Error log:

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for
package: 'Assets', version:4.4.0.1188
FATAL: Error occurred in install of package (Name: Assets Version:
4.4.0.1188). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe
Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error
code 1 - OS Message:
C:\adobeTemp\ETR50FF.tmp\1\frescoApp\gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix#@#OS_Error_Code:
0x80073cf0#@#OS_Error_String: error 0x800700C1: Opening the package
from location gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix
failed.
ERROR: Failed to install UWP Appx Package with error
C:\adobeTemp\ETR50FF.tmp\1\frescoApp\gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix#@#OS_Error_Code:
0x80073cf0#@#OS_Error_String: error 0x800700C1: Opening the package
from location gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix
failed.


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Virus-free.www.avg.com
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[maciejt71815971]

I also cannot install Fresco, despite decent specs and up to date drivers. My adobe collected log is: AdobeLogs_20211110_035625_660-win.zip

Please help!

[Anshul_Saini]

Hi there,

Sorry about the trouble. Could you please share the downloadable link of the Adobe Log Zip folder? Also, please share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...).

This will help us troubleshoot this issue and assist you accordingly.

Thanks & Regards,

Anshul Saini

[salwa23627337141g]

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:4.4.0.1188
FATAL: Error occurred in install of package (Name: Assets Version: 4.4.0.1188). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR1838.tmp\1\frescoApp\gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_4.4.0.1188_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x86__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR1838.tmp\1\frescoApp\gemini-win32-winui-app_4.4.0.1188_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_4.4.0.1188_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x86__8wekyb3d8bbwe Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe}
-------------------------------------------------------------------------------------

[Anshul_Saini]

Hi @salwa23627337141g,

Sorry to hear that you're having trouble installing Fresco. It looks like the installation is failing due to a missing framework dependency, "Microsoft.VCLibs.140.00.UWPDesktop". This is required for Fresco to install on your machine. If that doesn't help, would you mind whitelisting this "cc-api-data.adobe.io" URL in the system network firewall? If you are using any third-party network adblocker or antivirus, then add that URL there as well. If that doesn't help, then whitelist the URLs in the attached txt document.

Let us know if that helps or if you need further assistance. We'd be happy to help.

Thanks,

Anshul Saini

[Anshul_Saini]

Hi @defaultwnfyo9rfc1d8 @salwa23627337141g,

Thank you for your time & patience. The product team suggested installing the Microsoft Visual C++ UWP Desktop Runtime Package from this link:
(https://www.microsoft.com/en-us/download/details.aspx?id=102159).

If this doesn't help, please share your system information and specify the installation method for Fresco (via Creative Cloud app, exe setup file, or another workflow).

Looking forward to your response.

Best,
Anshul Saini

[agataw73154614]

I have the exact same Problem with my Surface Pro 7. I also can't install any of the UWP Runtime Packages you linked above. It either won't let me install due to an error or the file that you linked to is just a plain text file that links to another site which also contains file downloads I can't install. I tried running them as admin as well and it won't work either way.

Here is my error log: file:///C:/Users/wiezo/AppData/Local/Temp/%7B39B4A41D-FA8D-498F-9C2B-5911D0376559%7D/Summary.htm

[Anubhav M]

Hello @agataw73154614,

We understand how upsetting it can be to not be able to install Fresco on your computer. Would you mind trying the following steps and checking if it helps:

1. Close all Adobe applications.
2. Open Installed Apps.
   1. Start > Settings > Apps > Installed Apps.
   2. Search > Microsoft Visual C++.
3. Select Microsoft C++ Redistributable, click the three dots, and choose Modify.
4. On Microsoft C++ Redistributable Setup, click on Repair.
5. Click on Close once setup is successful.
6. Also, install the latest Microsoft Visual C++ Redistributable from here: https://aka.ms/vs/17/release/vc_redist.x64.exe.
7. Restart the computer
8. Relaunch Creative Cloud and install Fresco

If the issue persists, kindly upload the error log file here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...) so that we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

[fabio5FCB]

hi, i cannot install Fresco either. System specs seem ok, don't know what the problem is. Used the mentioned tool and uploaded the spes.

[Jitka23941156v9u9]

Hi, 
I have a problem with installation. 
Can you please help? Or what can I do...?
Thank you so much in advance.

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 5 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:5.0.0.1331
FATAL: Error occurred in install of package (Name: Assets Version: 5.0.0.1331). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR6F4F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR6F4F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.30704.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe}
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

[Matt32429474gzjl]

I'm getting the same thing:

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 5 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:5.0.0.1331
FATAL: Error occurred in install of package (Name: Assets Version: 5.0.0.1331). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRF97F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf9#@#OS_Error_String: Deployment Add operation with target volume C: on Package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e from:  (gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix)  failed with error 0x80070490. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRF97F.tmp\1\frescoApp\gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix#@#OS_Error_Code: 0x80073cf9#@#OS_Error_String: Deployment Add operation with target volume C: on Package Adobe.Fresco_5.0.0.1331_x64__pc75e8sa7ep4e from:  (gemini-win32-winui-app_5.0.0.1331_x64_Retail.msix)  failed with error 0x80070490. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues.
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

[Anshul_Saini]

Hi @Jitka23941156v9u9 @Matt32429474gzjl,

We apologize for the inconvenience you're experiencing with installing Fresco and encountering error 191. We understand how frustrating this can be.

One thing that you can try is to open "Windows PowerShell" as an administrator from the Start menu and execute the command: "get-appxpackage *Fresco* -AllUsers | remove-appxpackage."

After this, restart your system and attempt to install Fresco from the Creative Cloud app again.

If the issue persists, please let us know, and we'll escalate the problem to Microsoft for further investigation.

Best regards,

Anshul Saini

[Matt32429474gzjl · Accepted solution]

Thank you for your reply Anshul!

I did try using Powershell as you said but unfortunatly it did not work.

As a side note, since we didn't care to keep anything on the Surface Pro 6 we were trying to install it on, I went ahead and did a clean install of Windows 11 on the device and then Fresco installed with no problem.

Thanks for your help!

- Matt

[Anshul_Saini]

Thank you for your update and for sharing your experience, @Matt32429474gzjl. I'm glad to hear that a clean reinstall of Windows 11 on your device allowed you to successfully install Fresco without encountering the error.

Your feedback is valuable, and it appears that the issue may have been related to certain OS configurations or dependencies on the previous installation.

If you ever have any more questions or run into any further issues, please don't hesitate to reach out. We're here to assist you, and your insights help us improve the installation experience for all users.

Thank you for your patience and cooperation, and I hope you enjoy using Adobe Fresco!

Best regards,

Anshul Saini