I can't install Adobe Fresco!

Community Beginner ,
Oct 22, 2020 Oct 22, 2020

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I can't install Adobe Fresco because I am getting the information that my operating system is outdated and it is from Windows 10 v.1809. Which is not possible because yesterday I updated Windows to version 20H2 (the latest version of Windows). Minimum requirement Fresco is Windows 10 version 1903 or later, so...

Can help me someone?

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Hi there,

 

Just to confirm have you double-checked the system requirements as mentioned here?

 

Regards,

Sheena

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Hi,

Yes, I checked these system requirements in 100%.

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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That's strange. 

Let me check with the team and update you.

 

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Can you confirm me the device that you're using and which graphics driver is installed on your machine?

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Hello Mateus,


Kindly provide following information from you system:

1. Output of dxdiag 

2. Logs from your system by following steps outlined here: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

This will help us in looking into the issue on your system.

 

Regards,

Rohit

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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Hi,

Thank you a lot, I can install now!

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New Here ,
Nov 10, 2021 Nov 10, 2021

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How did you get it to install? Mine won't install despite the updated graphics drivers!

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New Here ,
Nov 10, 2021 Nov 10, 2021

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I also cannot install Fresco, despite decent specs and up to date drivers. My adobe collected log is: AdobeLogs_20211110_035625_660-win.zip

Please help!

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi there,

 

Sorry about the trouble. Could you please share the downloadable link of the Adobe Log Zip folder? Also, please share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...).

 

This will help us troubleshoot this issue and assist you accordingly.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Dec 17, 2021 Dec 17, 2021

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hi, i cannot install Fresco either. System specs seem ok, don't know what the problem is. Used the mentioned tool and uploaded the spes.

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