I can't launch Fresco on my surface pro 5

[Shira_527]

I have successfully installed Fresco on Surface pro 5, but when I open the program, it says ''Loading file '' and the program closes automatically.

[Rohit Guglani · Accepted solution]

Hello Shira_527,

Kindly share the logs from you system. You can follow these steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

Also, in case it's possible try rebooting your system once and see if this fixes the issue. 

Regards,

Rohit

[Shira_527]

I also couldn't open the "log collector tool." I've rebooted my computer
several times without success.

[Srishti Bali]

Hi there,

Sorry to hear about this. Try running the Log Collector Tool with Admin rights and let us know how it goes.

If that doesn't help, we might need to troubleshoot this on a live session. In that case, please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. 

Regards,

Srishti