iOS app becoming buggy

Report · Sep 22, 2023

at somepoint yesterday, the app became buggy and now takes quite awhile for the main page that displays the projects, to load either says "saving" or "loading documents" then finally projects will appear.

also duplicating a simple shape vector, 1 layer is taking quite a while and finally duplicates then also takes ahwhile to merge layers, then when i go to transform and move the layer, nothing happens then the whole app crashes.... and not saving the changes made to the project before the whole app crashes and closes itself.

i'm running latest ios & latest app & plenty of ipad gb storage, it was working fine till afternoon yesterday, now just seems to spin loading on certain parts of the app to load or move layers then crashes.

Report · Sep 24, 2023

Since everything in Fresco happens in the cloud, it may be a syncing issue. .
You can check here, and see if you see an imporvement
https://helpx.adobe.com/uk/creative-cloud/kb/creative-cloud-desktop-app-spinning.html
One way to check quickly is to access your CC app on the Ipad, click on the top right cloud icon (for starters, it should be showing a green tick. If it shows a rotating blue circle, that means it's syncing at the moment and if it takes too long, that means there is an issue).
Also, the space taken on your Ipad is irrelevant to a certain degree, but the space taken to your creative cloud storage is important. You may be stuck with no space left and it makes everything very slow and buggy (I think standard users get 20gb, but if you're on a free account you get much less.)
To check that, and still in the CC app, click on your profile picture, next to the cloud icon, and you'll see your current usage, versus what's available, and hopefully that will clear that out.

Report · Sep 25, 2023

i've even cut the layers from one project to a new project, and still crashing the app. making no sense why it seems to be just the simple layers..