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iPad Pro fresco crashed lost work

New Here ,
Aug 11, 2020 Aug 11, 2020

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Fresco crashed and restarted the program and all my work on my current artwork was gone. I went online to the cloud saved document wand checked the revision history but the history is missing a large chunk of time. Only the start and the last 19 or so revisions. Is there a way to see more history so I can restore an almost finished version? Please help.

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Performance, Syncing & Storage

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Adobe Employee ,
Aug 12, 2020 Aug 12, 2020

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Robin. 

 

I'm so sorry about this deletion.

 

The work that shows in the Version History is a good indicator of what edits made it to Creative Cloud, so I don't think that the content during that chunk of time that appears to be missing was saved. I'm sorry. 

 

I am concerned about the crash. And I am really concerned about the deleted work. Will you message me through Fresco's Report A Bug link so I can see your device/app information? Here's how to get to that: 

In Fresco tap the gear icon at the top of  the Home screen.

Then App Settings > Help > Support > Report A Bug. 

 

I'm really sorry about this.

 

Sue.

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