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laurak67058316
Participant
January 24, 2020
Answered

More compatibility with other devices

  • January 24, 2020
  • 3 replies
  • 6783 views

I want to use the Adobe Fresco app on my Lenovo Yoga laptop - its converts into a tablet and I have a pen for it - however, Fresco is only compatible with iPads and Surfaces. It would be great if in the next update more devices could be compatible with this application.

    Correct answer Rishabh_Tiwari

    Hi Laura,

     

    Thanks for reaching out. As of now, Adobe Fresco is only available on the devices listed here https://helpx.adobe.com/fresco/system-requirements.html?promoid=45P49TCS&mv=other. 

     

    I will pass on your feedback to the product team and you can do that too here https://adobefresco.uservoice.com/forums/919786-adobe-fresco

     

    This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases. 

     

    Regards

    Rishabh

    3 replies

    D
    divenex
    Participating Frequently
    August 21, 2020

    Finally, in Fresco 1.9 (August 2020) Adobe extended support to basically every device with a modern GPU (Intel or Nvidia GPU with DirectX Feature Level 12.1). I happily installed the official Fresco 1.9 on my Lenovo 2-in-1. See system requirements. 

    amyaggie
    amyaggie
    Participant
    August 21, 2020

    Thanks divenex. Have a brand new Lenovo idea pad flex. Radeon graphics with directx 12. Not installing. Any other ideas?

     

    D
    divenex
    Participating Frequently
    September 16, 2020

    Radeon graphics cards are from AMD, not Intel or Nvidia, and as such, they are not in the list of supported cards.

    D
    divenex
    Participating Frequently
    July 24, 2020

    I have been happily using Adobe Fresco from v1.5 (April 2020) to the currently latest v1.8 (July 2020) on a Lenovo ThinkPad Yoga X1 3rd gen (with Intel UHD Graphics 620) and I love it! All these versions worked great on my device, including the beautiful live brushes. And it does not make any sense for Adobe to prevent users like me from installing Fresco using the official installer.

     

    The fact that Fresco works on my device is *not* surprising, given that it has exactly the same CPU/GPU as the Microsoft Surface Pro 5, which is officially supported. It also has the same GPU, but a much more powerful CPU as the Surface Go, which is also supported.

     

    However, surprisingly, none of these four versions of Adobe Fresco officially supported my Lenovo device, and I could only install it from an unofficial installer, pointed out by others on this forum.

     

    It looks as if the list of the supported device was not due to hardware limitations, but maybe is due to commercial agreements: perhaps Adobe is charging PC manufacturers a fee to be included in the list of supported devices?

     

    If for all these months Adobe, with all its resources, has really been unable to test Fresco on more devices, why did they not involve users like me in beta testing? Adobe, I am happy to install a beta version of Fresco, and report on its performance/bugs, rather than install it from an unofficial installer. And I am sure many other users would be happy to do the same.

     

    Can you please explain and clarify why you seem unwilling to expand the list of supported devices? And why are you preventing users like me, which have a device that can perfectly run Fresco, from installing it, even without official support?

    W
    webdev887
    Participating Frequently
    October 10, 2020

    Hello! 

    I wonder if you could point me to the unofficial installer you mention..

    I just bought a Lenovo Thinkpad with AMD Ryzen and Radeon graphics, and have acquired an Adobe Creative Cloud subscription.

    Project starts next week, and Fresco won't install.

    Appreciate the pointer.

    Regards

    S
    Swamplillys
    Participating Frequently
    October 9, 2021

    Fresco will only run on mobile touchscreen devices. And not all of those. If you have the Radeon graphics card, Fresco will not work with it. The Radeon Vega 8 GPU thats in my Lenovo AIO. is not compatible with ANY adobe software. Not just Fresco. I have all sorts of problems running Adobe on that pc. (AMD ryzen 3/radeon vega 😎 Fresco only works with Surface devices, Apple ipad and iphones, and 2-in-1s with Nvidia/Intel graphics, and a certain type of CPU. My lenovo Flex-5 has i5-7200U (i think the U is the relevant piece of the puzzle there) and Intel integrated graphics. The touch screen doesnt even work on it, yet I have been able to install Fresco and use it perfectly. So the key here in the combination of cpu/gpu. Since we are not using Apple, I think the best bet is to check out the Surface devices, and look for a different PC with those exact cpu/gpu combo. Currently im hunting a desktop with the same thought in mind, because I do not want a repeat of the awful mistake I made with the AMD one.

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    January 27, 2020

    Hi Laura,

     

    Thanks for reaching out. As of now, Adobe Fresco is only available on the devices listed here https://helpx.adobe.com/fresco/system-requirements.html?promoid=45P49TCS&mv=other. 

     

    I will pass on your feedback to the product team and you can do that too here https://adobefresco.uservoice.com/forums/919786-adobe-fresco

     

    This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases. 

     

    Regards

    Rishabh

    L
    laurak67058316Author
    Participant
    January 28, 2020

    Hi Rishabh,

     

    Thank you! I will also pass on my feedback to the product team.

     

    Warmly,

    Laura

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