No arranca el programa Fresco

Forum|Forum|2 years ago
August 29, 2023
2 replies
945 views

Buenos días, me acabo de comprar el Photoshop, y aunque este programa sí que me arranca, el de Fresco no. Puedo llegar a escoger el tamaño del lienzo pero al darle a abrir se queda cargando y se cierra la pantalla. ¿Me pueden dar una solución? Tengo un MSI para diseñadores, es un ordenador potente, con windows 10 eso sí. Cumplo todas las especificaciones que pide y tengo todo actualizado.

This topic has been closed for replies.

R

Rinux

New Participant

Tengo el mismo problema, pudiste solucionarlo?

Anshul_Saini

Community Manager

Hello @Verdello,

Thank you for bringing up the issue you're facing with Fresco crashing when attempting to open or create a document. I understand how frustrating it can be when your creative workflow is interrupted, and I'm here to assist you in resolving this matter.

To better understand and address the issue, I have a few questions:

Could you kindly share information about the Windows 10 build you're using and any specific device details? This will help us understand the context of the issue and whether it might be related to a particular platform.
If possible, could you share the crash report via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) or any error messages that you receive when Fresco crashes? These logs can provide valuable insights into what might be causing the crashes and help us diagnose the problem more effectively.

I'm here to support you throughout this process, and together, we'll work toward resolving the issue so you can continue using Fresco smoothly.

Best regards,
Anshul Saini

V

VerdelloAuthor

New Participant

Mi Windows 10 es la versión 22H2. Mi ordenador portátil es MSI creator M16 A12UC.

Soy incapaz de enviarle el informe de fallos a través de Dm porque no sé donde se supone que está dicho informe. No me aparece ninguna pantalla de error durante el proceso, simplemente que luego al volver a entrar a Fresco me dice que se cerró el programa de forma imprevista y que si quiero enviar el informe de fallos, cosa que he hecho todas las veces. La verdad, estoy muy descontenta porque me compré el Photoshop en parte para poder usar Fresco, y me veo que no puedo. Necesito que lo solucionen, por lo que veo es un fallo muy común en muchas personas y niguna encuentra solución. Gracias.

Anshul_Saini

Community Manager

I understand your frustration, @Verdello. To help you better, I'd like to gather more information about the issue you're facing with Adobe Fresco.

When you receive the message that Fresco closed unexpectedly, please take a screenshot of that error message and share it here.
If there's an option to send an error report with your email address, please send it, as it can help track the issue.
Additionally, check if this is an Adobe Crash Reporter or a Windows error message. If it's Adobe Crash Reporter, we can look into it, but if it's a Windows error, then we won't be able to access it.
Can you please share the screenshot of the crash reporter screenshot here as well?

Once you've gathered this information, please share it here, and I'll do my best to assist you further in resolving the problem.

best,

Anshul Saini

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