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Kevin276983301k0c
Participant
December 25, 2022
Answered

[Performance] Data Loss - Migrate from Adobe Sketch to Adobe Fresco

  • December 25, 2022
  • 2 replies
  • 924 views

From Adobe Sketch to Adobe Fresco now all my files are gone!!?? This is the same Apple count I had download Adobe Sketch with, so there is no multiple account issue where I made a mistake and logged into the wrong account. I didn't make this mistake. This is completely Adobe's mistake. It's clear I download adobe application with this Apple account, and when I have it deleted automatically because of adobe fresco coming out, my files are gone. I am a computer tech who helps many companies deal with stuff like this and this is really a waste of my time. Obviously, this is happened to many people because I didn't do anything other than get adobe fresco just like 1 million other people have done . I'm sure. support comes on and tells people they're logged into the wrong account that's not the issue here like I said I've been a computer tech more than half of my life. I did nothing wrong. You guys have a big problem and you keep saying that other people are causing it by not logging in correctly in this and that. Lol 


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Correct answer Anshul_Saini

Hi @Kevin276983301k0c,

 

We are sorry to hear about your experience and for the delayed response. I would like to inform you that Adobe Sketch & Fresco are Creative cloud-based apps.

Adobe Sketch has reached EOL, and all the files that got synced to Creative Cloud before its EOL will be recoverable from the assets website. If your file were synced to Creative Cloud, they could be imported into the Fresco app. If they weren't synced, then I am afraid those files cannot be recovered, as the Sketch app is no longer available for download & server are no longer operational for almost a year now.

 

There were some users who reached out to us who used multiple account & login options such as Google/ Adobe/ Apple & Facebook to store their work and recover them by logging into them. That is why the support team suggested it. Also, some people's projects didn't sync to the Creative Cloud because they used cellular data/hotspots instead of Wi-Fi. Some used proxy/ VPN or office Wi-Fi, which restricted the syncing process to Creative Cloud, leading to data loss after the app went EOL.

 

I checked your account (q..........w@privaterelay.appleid.com), and its Quota utilized is 0.023 GB/2 GB.

 

I hope this clarifies! Apologies again for the data loss.

 

Thanks,

Anshul Saini

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
January 6, 2023

Hi @Kevin276983301k0c,

 

We are sorry to hear about your experience and for the delayed response. I would like to inform you that Adobe Sketch & Fresco are Creative cloud-based apps.

Adobe Sketch has reached EOL, and all the files that got synced to Creative Cloud before its EOL will be recoverable from the assets website. If your file were synced to Creative Cloud, they could be imported into the Fresco app. If they weren't synced, then I am afraid those files cannot be recovered, as the Sketch app is no longer available for download & server are no longer operational for almost a year now.

 

There were some users who reached out to us who used multiple account & login options such as Google/ Adobe/ Apple & Facebook to store their work and recover them by logging into them. That is why the support team suggested it. Also, some people's projects didn't sync to the Creative Cloud because they used cellular data/hotspots instead of Wi-Fi. Some used proxy/ VPN or office Wi-Fi, which restricted the syncing process to Creative Cloud, leading to data loss after the app went EOL.

 

I checked your account (q..........w@privaterelay.appleid.com), and its Quota utilized is 0.023 GB/2 GB.

 

I hope this clarifies! Apologies again for the data loss.

 

Thanks,

Anshul Saini

L
Liana32458400jqu9
Participating Frequently
January 30, 2024

When I try to open my Adobe Sketch files in Fresco, I get an error message that says, file too big. 

 

I need these files for work. How can I open them?

L
Liana32458400jqu9
Participating Frequently
February 2, 2024

Hello @Liana32458400jqu9,

Sorry to hear about your experience. Would you mind sharing more details like the exact version of the OS/Fresco installed, a screenshot of the error message, and a link to the file you're having trouble with (https://adobe.ly/3UhuNuT) so we can look into this further?

Note: Kindly enable the option to make the link Public and allow downloads for us to check the file on our end.


Looking forward to hearing from you.

 

Thanks,

Anubhav


Fresco 5.2.0

 

I think I figured out why. The file is a photoshop file. I had to take my designs created in Sketch into photoshop to size them to 35" or 52".

 

So then the question is, where is the original file I created in Sketch? All of the files I see in creative cloud or in the Fresco screen are only photoshop files. I have logged into fresco using all email addresses to find my Sketch files. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 25, 2022

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