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IF123
IF123
Participating Frequently
October 3, 2019
Answered

[Performance] Fresco on iPad - Not enough Storage Space

  • October 3, 2019
  • 14 replies
  • 21503 views

Hi, 

 

I started using Adobe Fresco, but everytime I open it I get a message saying that I need at least 3gb of space on my iPad to be able to use it. I have more than 10 gb of free space so I don't really understand. I tried deleting a few things, restarting my iPad, re-downloading the app and I managed to make it work a few times, but I mostly just can't use it. 

 

I like using the app when I manage to make it work, so any advice would be welcomed 🙂 

 

Thank you, 

 

Isabelle

 

14/02/20 Update

Many months after I still have this problem. The issue went away for a while and it recently came back. The only way to fix it is to re-install the app and the last time I did that I lost a project I had worked on that I now have to re-do. Looking forward for this to be fixed, I'll be using procreate in the meanwhile

 

[Renamed by Mod]

    Correct answer Sue Garibaldi

    Hi Wisbey and Ohiohaze. Wanted to make sure you saw my response above so I'm reposting it here: The team believes it's discovered the problem and we'll be releasing an update very soon that hopefully will resolve this issue.

    14 replies

    Show previous replies
    W
    Wisbey
    New Participant
    October 6, 2019

    I have the same problem says I need 3GB (or 5!) but I have 12 free.

    Deleting and installing the App didn't work. iPad6. OS 13.1.2

      Sue Garibaldi
      Community Manager
      Sue GaribaldiCommunity ManagerCorrect answer
      Community Manager
      October 6, 2019

      Hi Wisbey and Ohiohaze. Wanted to make sure you saw my response above so I'm reposting it here: The team believes it's discovered the problem and we'll be releasing an update very soon that hopefully will resolve this issue.

        Karoli S
        Karoli S
        New Participant
        October 8, 2019
        Same problem here, so exitingly waiting for the update 👍😁
          O
          Ohiohaze
          New Participant
          October 5, 2019

          I am having the same issue. I have tried restarting the iPad and reinstalling the app

           

          local storage shows 2gb free even though there is around 40gb free on the device. So it looks like there is a problem calculating free space. The app has also crashed a few times

            Sheena Kaul
            Community Manager
            Sheena KaulCommunity Manager
            Community Manager
            October 4, 2019

            Hi Isabelle,

             

            If that error comes up again, do try to restart your device and then check. 

            Let me know if that fixes the error.

             

            Regards,

            Sheena

            IF123
            IF123Author
            Participating Frequently
            October 5, 2019
            Hi Sheena, I tried this many times and it doesn't solve the problem. I usually delete a few apps/pictures and restart my iPad until it works but it always comes back at some point.
            D
            DaveJCummings
            Community Expert
            October 3, 2019

            That's really odd.  I'm not sure how the storage space thing is with the iPad,  I know sometimes with MacOS, it can get squirrley with the amount you have left and and what it needs.   what kind of iPad do you have?

            IF123
            IF123Author
            Participating Frequently
            October 3, 2019
            Yes it's weird! I have an Ipad 2018 (6th generation). The other apps (Adobe Sketch & Draw) still work normally. I managed to make it work for today by deleting a few pictures and restarting it.
            Sue Garibaldi
            Community Manager
            Sue GaribaldiCommunity Manager
            Community Manager
            October 3, 2019

            Hi Isabelle. The team is working on this. Are you getting the same alert every time you try to use the app? If you are, are you able to grab a screenshot? Thanks for your help with this.

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