[Performance] Fresco on iPad - Send to Illustrator Desktop not working

Are there standard troubleshooting steps we can take when the connection between Fresco on the iPad cannot use Publish and export > Open a copy to Illustrator on the desktop? I've had these issues for several days. Here is what I've tried so far:

On iPad: restarting Fresco, Creative Cloud, and other Adobe Apps, restarting the iPad

On desktop: restarting Adobe Illustrator, quitting and restarting Creative Cloud, restarting the computer

I checked all internet connections are working, devices on same network, bluetooth working. All apps are up to date.

Fresco always shows "document sent," but nothing happens on the desktop.

I signed out of Creative Cloud and signed back in - send to desktop worked once, and it opened many copies as if they were in the queue waiting to open on the desktop. The same thing happened when I shut down and restarted my computer, I got many copies asking to be opened, and I opened some. The next time I tried to use Send a copy from the iPad, nothing happened on the desktop.

I have been able to open a copy on the iPad version of Illustrator reliably and save it to a Cloud document to open on the desktop, but this is a cumbersome workaround. I'm having no issues with cloud documents syncing.

What could I be missing here? Thanks!

Laura

[Renamed by Mod]