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agus28488983sc4h
New Participant
February 20, 2023
Answered

[Performance] Fresco on Windows - GPU Incompatible

  • February 20, 2023
  • 3 replies
  • 2015 views

Buenas noches.

Estoy teniendo problemas para instalar Adobe Fresco en Windows 10. Inicie el proceso de instalacion desde la Microsoft Store, apareció un mensaje indicandome que el software de mi tarjeta grafica no es compatible con el programa y luego en la misma microsoft store me figura como instalado pero no esta en mi pc.

A continuacion dejo las especificaciones tecnicas de mi pc:
SO: Windows 10 Home 64 bits (compilacion 19045)

Procesador: AMD Ryzen 3400G with Radeon Vega Graphics 3.7GHz

GPU: AMD Radeon RX550 Series 4096MB VRAM GDDR5
Memoria RAM: 8192MB
Version de DirectX: 12

Gracias.

This topic has been closed for replies.
Correct answer Anubhav M

Hello @agus28488983sc4h,

 

I'm sorry to hear that you're having trouble installing Fresco on your computer. It looks like your graphics card does not support Direct X 12.1, which is a required feature for Fresco, as suggested by Sjaani.

 

As an alternative solution, I recommend trying Fresco on a different computer that meets the system requirements (https://helpx.adobe.com/fresco/system-requirements.html). I understand this may not be ideal, but we want to ensure you have the best experience possible with our products. If you have any further questions or concerns, please don't hesitate to reach out to us.

 

Thanks,

Anubhav

3 replies

A
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
February 23, 2023

Hello @agus28488983sc4h,

 

I'm sorry to hear that you're having trouble installing Fresco on your computer. It looks like your graphics card does not support Direct X 12.1, which is a required feature for Fresco, as suggested by Sjaani.

 

As an alternative solution, I recommend trying Fresco on a different computer that meets the system requirements (https://helpx.adobe.com/fresco/system-requirements.html). I understand this may not be ideal, but we want to ensure you have the best experience possible with our products. If you have any further questions or concerns, please don't hesitate to reach out to us.

 

Thanks,

Anubhav

    Sjaani
    Sjaani
    Inspiring
    February 20, 2023

    I see you've listed version 12 of DirectX. Fresco requires version 12.1 for it to work. Very minor detail but that is enough to prevent it from running.

      Imaginerie
      Imaginerie
      Brainiac
      February 20, 2023

      Hello!
      The system requirement are here:
      https://helpx.adobe.com/fresco/system-requirements.html

      (scroll down for windows machines)
      now everything seems good but we don't know your if GPU drivers are fine.

      Can you try to update them and see what it does?
      You'll maybe have to uninstall and reinstall, so if you do, know that you don't necessarily have to do it from the Microsoft store, you may have more warning and infos when you do it from Adobe directly:

      https://helpx.adobe.com/es/fresco/get-started.html#help-installing

      including finding all the relevant FAQ about installation problems when you scroll down:

       

      Try the driver updates first and let us know how it works.

      (se puese utilisar este icono, para cambia la idioma abajo mi respuesta - lo siento mi espanol is no bueno! 🤣)

       

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