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[Performance] Fresco on Windows - GPU Incompatible

New Here ,
Feb 19, 2023 Feb 19, 2023

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Buenas noches.

Estoy teniendo problemas para instalar Adobe Fresco en Windows 10. Inicie el proceso de instalacion desde la Microsoft Store, apareció un mensaje indicandome que el software de mi tarjeta grafica no es compatible con el programa y luego en la misma microsoft store me figura como instalado pero no esta en mi pc.

A continuacion dejo las especificaciones tecnicas de mi pc:
SO: Windows 10 Home 64 bits (compilacion 19045)

Procesador: AMD Ryzen 3400G with Radeon Vega Graphics 3.7GHz

GPU: AMD Radeon RX550 Series 4096MB VRAM GDDR5
Memoria RAM: 8192MB
Version de DirectX: 12

Gracias.

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correct answers 1 Correct answer

Adobe Employee , Feb 23, 2023 Feb 23, 2023

Hello @agus28488983sc4h,

 

I'm sorry to hear that you're having trouble installing Fresco on your computer. It looks like your graphics card does not support Direct X 12.1, which is a required feature for Fresco, as suggested by Sjaani.

 

As an alternative solution, I recommend trying Fresco on a different computer that meets the system requirements (https://helpx.adobe.com/fresco/system-requirements.html). I understand this may not be ideal, but we want to ensure you have the best experience po

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Community Expert ,
Feb 20, 2023 Feb 20, 2023

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Hello!
The system requirement are here:
https://helpx.adobe.com/fresco/system-requirements.html

(scroll down for windows machines)
now everything seems good but we don't know your if GPU drivers are fine.

Can you try to update them and see what it does?
You'll maybe have to uninstall and reinstall, so if you do, know that you don't necessarily have to do it from the Microsoft store, you may have more warning and infos when you do it from Adobe directly:

https://helpx.adobe.com/es/fresco/get-started.html#help-installing

including finding all the relevant FAQ about installation problems when you scroll down:

Imaginerie_1-1676886081057.png

 

Try the driver updates first and let us know how it works.

(se puese utilisar este icono, para cambia la idioma abajo mi respuesta - lo siento mi espanol is no bueno! 🤣)

Imaginerie_2-1676886153855.png

 

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Community Expert ,
Feb 20, 2023 Feb 20, 2023

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I see you've listed version 12 of DirectX. Fresco requires version 12.1 for it to work. Very minor detail but that is enough to prevent it from running.

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hello @agus28488983sc4h,

 

I'm sorry to hear that you're having trouble installing Fresco on your computer. It looks like your graphics card does not support Direct X 12.1, which is a required feature for Fresco, as suggested by Sjaani.

 

As an alternative solution, I recommend trying Fresco on a different computer that meets the system requirements (https://helpx.adobe.com/fresco/system-requirements.html). I understand this may not be ideal, but we want to ensure you have the best experience possible with our products. If you have any further questions or concerns, please don't hesitate to reach out to us.

 

Thanks,

Anubhav

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