[Performance] Fresco on Windows - You must update your system to install Fresco

Forum|Forum|3 years ago
December 31, 2022
2 respuestas
1361 visualizaciones

My computer IS definitely up to date, but I keep getting this error. How do I get around it? The full error is: "you must update your system to install fresco. Please check the following: Windows 10 Version 1903 (May 2019 update)". I'd love to be able to try this program!

[Renamed by Mod]

Este tema ha sido cerrado para respuestas.

Anshul_Saini

Community Manager

Hi @Laura27760786058i,

Thanks for reaching out. The Windows 10 version 1903 was released on May 21, 2019, and it had built no. 10.0.18362.116. Microsoft released the last update for Windows 10 version 1903 with build no. 10.0.18362.1256 on Dec 8, 2020.

The latest version of Windows 10 is Version 22H2 with build no. 10.0.19045.2364 released on Dec 13, 2022.

I would recommend updating the Windows manually: select the Start button, and then go to Settings > Update & Security > Windows Update.

Let us know how it goes after updating the Windows.

Thanks,

Anshul Saini

L

Laura27760786058iAutor

Participating Frequently

My computer says it's up to date. Trust me, it is!

Anshul_Saini

Community Manager

I do not feel comfortable with that. I would rather you just send me the instructions. Thanks.

I understand @Laura27760786058i, but I am afraid I already shared the steps to update the windows. You may reach out to Dell or Microsoft support on how to update your device, as Version 1903 is not the latest version of Windows 10, as the latest version of Windows 10 is Version 22H2. You need to consult them about why your device is not getting the latest windows update.

However, you may uninstall the Creative Cloud apps using the CC Cleaner tool and reinstall Creative Cloud & Fresco to see if it works.

I hope it helps!

Thanks,

Anshul Saini