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Pixel Brush Crashing App

Contributor ,
Aug 29, 2023 Aug 29, 2023

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the app was working fine a couple of days ago, i went to add a abr file from icloud files saw the number of brushes importing, (which i've since deleted the abr file from creative cloud)

 

but now when i go into fresco on a new empty document / any document i'm working on, i tap the brush tool bar (pixel brush) (not selecting a specific brush), just by simply tapping the pixel brush icon to select) and the ios app just crashes & closes each time....

 

then sometimes.. it doesnt crash... the panel opens as normal

 

also noticed when i tap on libaries there is a slight lag automatically showing all cloud folders under "shapes"

which then load after slight delay.

 

also i've noticed adobe capture shapes from cloud arent updating to newer adjusted versions in the folder within libaries within fresco, but are fine within creative cloud.

 

and one last thing there is extreme "freeze" lag on just zooming or moving across canvas surface on larger projects 

 

i'm running ios app version 4.8.0 running latest ios, plenty of GB main memory.

 

TOPICS
Live brushes , Performance

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correct answers 1 Correct answer

Contributor , Sep 04, 2023 Sep 04, 2023

as mentioned above i'm already running latest ios & app...

in the end i deleted & reinstalled the app which seems yo have solved the issues mentioned above, thank you.

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hello @jordanbcreativedesign,

 

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Contributor ,
Sep 04, 2023 Sep 04, 2023

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as mentioned above i'm already running latest ios & app...

in the end i deleted & reinstalled the app which seems yo have solved the issues mentioned above, thank you.

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