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Question

"Save has failed" (Error Code: 2) - Unable to Export to PSD

Forum|Forum|5 years ago
October 17, 2020
9 replies
5816 views

When I import a photo file as a background layer, whenever I go back to the Home button, I get this error:

Restarting Fresco does not solve the issue and I lose all of my work. The file is blank. I have tried this with multiple image files, same error.

When I try to export to PSD to save my layers, I get this error:

Any help would be greatly appreciated.

putzhufen

New Participant

Came here for a solution, only to see that this at least occurrs since 2020(!?!?!?) and there seems to be no rescue for the files. Hours of work lost. And we all know, it's not technical work only - it's intuition, imagination, testing things until they fit etc.. You could say more than hours of work, since it's partly hard to reproduce the exact same results. Adobe should be brought to pay people their hourly artist's rate for this (of course there're legal safety measures for them in the fine print, I know). Fresco had quickly become one of my favorite apps. That reversed itself today.

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Anna32373628n4e9

New Participant

I'm having the same trouble today. it have already happened before but I could solve it by duplicating the archive. But today it's happening non stop. I have already lost lots of files, lots of work. Don't know what to do anymore.

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Anna32373628n4e9

New Participant

I'm having the same issue, I have lost an intire day of work... I don't know what to do anymore, I've tried everything.

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muhammad_6063

New Participant

Please check your file permissions, available disk space, or restart the application and try again.

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SimpleAsPi

New Participant

I have the same issue. I lost my file (about 2 hours of work) to error code 2. I thought perhaps it wass due to my file being too large, so I started afresh with half the dpi value for the same size. After about 6 hours of work, error code 2 struck again! Can Fresco please save the last readable file rather than making me lose all my work? This just started for me a few days ago, but it's very frustrating.

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SimpleAsPi

New Participant

Just as an addendum for more clarity: I didn't import any photos into the file that got the error code 2 problem. Also, I'm working exclusivley in vector.

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SimpleAsPi

New Participant

Happy update: the pause I gave Fresco when I came here to post seems to have given it the timeit needed to sort itself out. When I came back to it, I gave the "Retry" button one more go, and to my surprise it suceeded in saving. I'm still scared of this error resurfacing, so for now I'll duplicate any file I've invested significant time in so that the dupllicate can serve as a form of back-up file.

Adobe, please let me know when this serious system bug gets fixed.

steviekthr3e

New Participant

this just happened to me. same error message. 2 hours of illustrating gone.

do you people not know how to make basic illustartion apps? its 2021

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Robin27111108uarg

New Participant

Just happened to me. Lost a bunch of progress on a work, and now I can't open it - gives error "the document does not appear to be a valid PSD file." Ridiculous.

Was enjoying Fresco until this happened. Traditional media does not suffer from these same ridiculous problems! Now the work is useless.

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Robin27111108uarg

New Participant

Same issue here! On another work I just did, I went to save the work, but when opening it again, it deleted everything and left a blank canvas! Absolutely ridiculous. Highly recommend ditching this app until they fix these critical issues. I went with Artstudio Pro, seems much better, and you can save your work in any cloud folder you want!

traceorozco

New Participant

I have this same problem. It only occurred now. A day's work has just been wiped and the illustration is already due tomorrow. I have looked at my cloud files and it's not there. Version history also shows errors.

Please, this is scary, to have so much work just gone like that. I've already been in the habit of duplicating my files between big progresses but this latest progress erased all my work just when I'm about to complete the illustration. I have to redo so much in order to make my deadline at 8AM tomorrow and it's already 10PM.

toddgarvin-kw

Participating Frequently

Having this exact same problem. This has been ongoing for about a week. Usually I just hit "retry" and everything worked. Today, my file wouldn't save no matter what I did. I eneded having to quit Fresco and restart. It saved the file upon relaunching the app. This is scary stuff considering I've been working on the file for several days.

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Paris5C1F

New Participant

I just encountered this problem, and my drawing has been wiped. I can't save or export the file once I have imported a photo into my Fresco drawing.

Sue Garibaldi

Community Manager

I continue to have the same problem with one of my files. It won't save
within Fresco - same error

Daniel.

I've been unable to reproduce the problem myself so I've asked the team for help troubleshooting. In the meantime, a few questions for you:

Is it one file or every file?

Is it synced?

Are you able to export it from https://assets.adobe.com/cloud-documents?

Have you tried duplicating it in Fresco to see if the duplicate will export from Fresco?

Let me know. I may want you to share the file with me.

Sue.

Sue Garibaldi

Community Manager

Hi MCarroll.

Please message me through Fresco's Report a bug link so I can see all of the device/app information that automatically populates the email.

When you write just mention that you posted here and include a couple of pieces of additonal information:

* Your Creative Cloud storage: Open Fresco and tap the gear icon on the Home screen then from the App Settings menu tap Account > Creative Cloud storage.

* Did this just begin happening? Was Fresco working correctly previously?

* If it was working at one point, when you sign in with your Adobe ID to https://assets.adobe.com/cloud-documents does all of the work that's on your device show up there?

I'll keep an eye out for your email.

Sue.

danielk75615262

Participating Frequently

I have this problem also! This was not a problem previously.

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