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als70245811
Participant
November 21, 2019
Answered

The app crashes constantly (fresco)

  • November 21, 2019
  • 16 replies
  • 20234 views

The app simply doesn't work. EVERY single time I open a document the app crashes and when I do manage to open a canvas it closes after any type of selection. The brushes don't work either and adjusting their settings also triggers the crashes.

    Correct answer Anubhav M
    I have not

    🪬 A.M.

    Hello @Zealous_outfit6C15, @AnnMaria&Co, @Ronal Wilfred29448562ce7c, @Mael2997180377ri, @Ungruntlebot, @marke73287947,

     

    Sorry for the delayed response, and thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    16 replies

    Show previous replies
    J
    jamhorne
    Participating Frequently
    January 30, 2022

    It's Jan 2022 and this app is repeatedly crashing on my computer. Every time I open it, it crashes immediately. I have uninstalled and reinstalled numerous times now. 

      M
      marke73287947
      Participating Frequently
      January 31, 2022

      Everyone,

       

      I am a faithful PhotoShop & Lightroom Classic user. But, I gave up on Fresco. It doesn't seem that Adobe is really working on a solution for the Windows platform. I had one interaction with support, but that led nowhere. I think I provided enough information to lead them to a solution.

       

      So, I am moving on to Rebelle 5. It is a superior product in every way. I hope Adobe takes this seriously at some point.

       

      I will continue to use Photoshop and Lightroom.

        I
        IrisFrost
        Participant
        February 1, 2022

        If this isnt fixed within the month im definitely cutting my subscription off. This has been an issue for so long now. Thanks for an alternative if it doesnt work out

          T
          thatmusicboi
          Participant
          January 12, 2022

          I am having a similar problem, sometimes it works fine with say the pixel brushes but switch to blend mode or live brushes it will crash. I have been reading and gotten the log collector, making sure the program is up to date (along with my computer) and restarting my computer. I think it may have some play with how much space a project takes up but I am not sure. If someone could help me I would apprecate it 🙂

          here is my some of my computer info if that helps:

          Lenovo yoga 7i, 16 gb RAM, 512 gb SSD, using windows 11

          M
          marke73287947
          Participating Frequently
          January 16, 2022

          I have been trying to figure out what I am doing when the app crashes. When it crashes, it is always when I am trying to open a file. Once the file is open, I can work on it BUT, sometimes I find layers missing.

           

          I will see if your theory is true in my case:  maybe it has to do with what brushes are used. The missing layers are usually the ones that had work done with the live brushes. I didn't see a problem with files with only pixel brushes. So that tells me that Fresco doesn't want non-pixel brushes on pixel layers. 

           

          Since this problem has been there for a long time, I am hoping that Adobe will give this priority. PhotoShop doesn't crash, but I really live the live paint brushes -- Kyle's Real Oil brushes don't have the build-up effect I like.

          M
          marke73287947
          Participating Frequently
          January 16, 2022

          I think I have something significant to share:

          If I have live oil or watercolor work on a pixel layer, then I will more likely have a crash when reloading the file. 

          I never seem to have a problem with pixel brushes on pixel layer. 

          So here is my approach going forward: 

          1) If I am making a painting, I will create a new "general" layer and then delete the pixel layer. 

          2) If I am making a sketch, I will keep the pixel layer and not add any oil or watercolor work on the file at all.

           

          I will report my findings. Maybe someone will benefit or Adobe will see this as useful information. 

          imwondrin
          imwondrin
          Known Participant
          December 9, 2021

          Same problem here. It used to work just fine. Now, I can't get it to stay open for more than a few brushstrokes. Very disappointing!  What's up with this, Kyle Webster????

            D
            Dobrogniewaa
            Participant
            November 23, 2020

            I have same issue - I was doing some work on fresco and I quite liked it but now it crashes every time - on start, after start, when I try to choose document size, when I try to type not standard document size... I can't even open my previous work!

            Fresco was quite likely to crash before, but now it's some kind of dark joke.

              D
              Dobrogniewaa
              Participant
              November 23, 2020

              and I forgot to add: I tried to restart computer many times, as well as reinstalling fresco.

                williams87343514
                williams87343514
                Participant
                December 12, 2019

                I have the same issue on a surface studio AND my surface pro6, both of which exceed the hardware requirements. As it happens on two of machines could it be to do with my account or cloud storage (only about 200mb used out of 100gb)

                  C
                  camelland
                  Participant
                  August 22, 2020

                  SAME!! surface. worked great yesterday! today i can't keep the damn app open!

                  above someone asked for screenshots of crashes... 1 can send 1 of the app open and another with no app showing on my taskbar. that's it. 

                  Sue Garibaldi
                  Community Manager
                  Sue GaribaldiCommunity Manager
                  Community Manager
                  November 22, 2019

                  Hi Als. 

                   

                  Please write me at frescohelp at adobe dot com and give me as much device information as possible (device, os version, how much storage you have on it). 

                   

                  Also, when you write me there, if you could attach a screen recording of the crash(es) that would also be really helpful. 

                   

                  Sue. 

                    D
                    default9jzlhxro6smq
                    Participant
                    July 20, 2021

                    If you put FRESCO in the search box and now working- I am SHOCKED I am reading notes from almost two yrs ago and all basically the same- I can use FRESCO on my iPad but to on my computer- brand new computer BTW- and I am a computer teacher- so yes to all your questions- I tried everything and am on hour two of trying to get it to run on my computer- this is ridiculous- and I pay the ransom monthly- Kelly

                      D
                      default990g91b2emgy
                      Participant
                      October 7, 2021

                      Same here.  Just bought a new drawing acer laptop.  It has all the bells and whistles and literally one program. Fresco. Crashes every time.  Tried a few free drawing programs and no problem.  Ran three of them at once just for giggles and still no problem.  Starting to think Fresco is a scam its so broken.

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