New Participant

Answered

The app crashes constantly (fresco)

Forum|Forum|6 years ago
November 21, 2019
16 replies
20234 views

The app simply doesn't work. EVERY single time I open a document the app crashes and when I do manage to open a canvas it closes after any type of selection. The brushes don't work either and adjusting their settings also triggers the crashes.

Correct answer Anubhav M

I have not

🪬 A.M.

Hello @Zealous_outfit6C15, @AnnMaria&Co, @Ronal Wilfred29448562ce7c, @Mael2997180377ri, @Ungruntlebot, @marke73287947,

Sorry for the delayed response, and thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

S

Shrvan004

New Participant

Same Problem

A

Anubhav M

Community Manager

Hello @Shrvan004,

Would you mind sharing more details, like the version of the OS/Fresco installed, your device make/model, and if Fresco behaves this way when working with a particular tool/feature/file, so I can better assist you?

Looking forward to hearing from you.

Anubhav

N

n3bula_xx

New Participant

mine too! it ALWAYS crashes 😞 i cant even open the app it crashes IMMEDIATELY

Anshul_Saini

Community Manager

Hi @n3bula_xx,

We are here to help! To investigate this thoroughly, could you please:

Upload the crash dump files from the following location to Google Drive (or a similar file-sharing service) and share the download link here

C:\Users\<username>\AppData\Local\Packages\Adobe.Fresco<app id>\AC\Dumps

Also, generate fresh Adobe logs, upload them to Google Drive (or a similar file-sharing service), and share the link here. Additionally, note down the exact time the crash happened so we can correlate it with the logs.

Once we have this data, we can share it with the team for a deeper investigation. I'm looking forward to hearing back from you!

Best,
Anshul Saini

H

hailee386947624hbt

New Participant

Omg im having like almost the same issue in 2024. Well, the app will work for a few minutes at a time, but then when I use a LIVE brush too long, or zoom around too much, or just use the app for more then like 5-10 minutes, it crashes!

Sometimes it even crashes my graphics drive!

I even have the most up to date computer.

Its a lenovo yoga gen 7 laptop im using with amd ryzen 5 and amd radean graphics, 16 gigs of ram, a tb or storage, etc. my laptop is almost as strong as my PC. I feel like it should be able to handle this. Perhaps ill run fresco on my PC and see what happens

Also sometimes it doesnt register my stylus which is weird.

God its so annoying that it crashes constantly

I keep using it tho cuz i love the software..ill deal with the constant crashes for a little longer

A

Anubhav M

Community Manager

Hello @hailee386947624hbt,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/4bWGbBQ) and Fresco(https://adobe.ly/3A4symy) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4bZBuXZ) and check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/4c0vNZH). If yes, please try resetting Fresco (https://adobe.ly/4cSqugh...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4c2p3ue) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

M

marke73287947

Participating Frequently

I am only responding because I got a notice in my email that Anubhav posted a comment. I am happily using Rebelle and gave up on Fresco a few years ago.

But, this piece of information might help someone. I have Lightroom and Photoshop crash occasionally. Lightroom was pretty stable but has crashed more lately. I found that when I turn off Bluetooth I experience no crashing. I have an Active Pen, but use it mostly for Rebelle.

S

s35815780s8rp

New Participant

honestly starting to think this app is a joke. it doesnt work at all but they still expect you to pay for it.

U

Uncomfortable Laughter

Participating Frequently

The same issue here, me and my friend guito have to constantly deal with crashing and we both have brand new 2in1 computers that are speced to do this. Is this ever going to be fixed or should we give up on fresco?

M

marke73287947

Participating Frequently

I reccommend you purchase Rebelle 7. It is far superior to Fresco, and is stable. Well worth the modest cost.

Adobe appears to have no interest in fixing Fresco. This has been a problem for years!

M

marke73287947

Participating Frequently

My Windows 11 laptop has Intel iRIS XE Max graphics which causes problems with the most recent releases of Photoshop. I have to make sure my graphics drivers are up-to-date and stay one release behind Photoshop releases.

I am pretty confident that Fresco has issues with some graphics drivers, but Adobe doesn't seem to be interested in keeping Fresco current with drivers like they do with Photoshop.

G

Gabriel33198154ii7i

New Participant

Bro yall made it worse adobe after I add 1 NEW Thing it c

rashes .

M

Mael2997180377ri

New Participant

Yooo almost 3 years since the first message of this topic and I have exactly the same issue! It has started with a few crash using certain type of brushes but I was able to work but it got worse with time and now I simply can't open the app at all. The app opens, with the "documents loading" message and then just close a few second later. I tried everything. I'm so sad cause the app is so nice to use and I really can't found other apps like this intuitive and easy to use... Just WTF ??? How is this even possible?

Ungruntlebot

Participating Frequently

It's also been several version updates. It's not really the same problem.

A

AnnMaria&Co

New Participant

Does anyone have a fix yet ? So frustrating. | I pay monthly for the entire adobe suite. I use fresco the most for my illustration. ADOBE PLEASE ADVISE!! This is very $ $ $

R

Ronal Wilfred29448562ce7c

New Participant

2023 and still not working!

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Natasha23148452lis0

New Participant

Agreed!! WHAT A NIGHTMARE

C

CoolguyP215

New Participant

I'm working from my iPad. Every time my screen blacks out Fresco crashes and all of my work wasn't saved. And it won't let me save on the cloud. This app is trash!!!! Bring back Adobe Sketch!!!!!

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