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7

The app crashes constantly (fresco)

New Here ,
Nov 21, 2019 Nov 21, 2019

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The app simply doesn't work. EVERY single time I open a document the app crashes and when I do manage to open a canvas it closes after any type of selection. The brushes don't work either and adjusting their settings also triggers the crashes.

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Canvas settings , Performance

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correct answers 1 Correct answer

Adobe Employee , Nov 22, 2019 Nov 22, 2019

Hi Als. 

 

Please write me at frescohelp at adobe dot com and give me as much device information as possible (device, os version, how much storage you have on it). 

 

Also, when you write me there, if you could attach a screen recording of the crash(es) that would also be really helpful. 

 

Sue. 

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Community Beginner ,
Mar 10, 2022 Mar 10, 2022

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Nope, the paid version crashes too. Wish they'd figure this out because I really liked the program...when it worked. 

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Explorer ,
Mar 10, 2022 Mar 10, 2022

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Every once in a while, I downloaded and reinstalled Fresco with the hope that something was fixed. I was disappointed ... so  I paid the $89.99 USD for a Rebelle 5 license and am having a wonderful time with that one.

 

I am still a faithful Lightroom and Photoshop user however.

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Exact same here, so many crashes and I have been very patient. I'm now giving up on Fresco after trying everything including complete new install of softwares and computer. Bye Bye Fresco!

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New Here ,
Apr 27, 2022 Apr 27, 2022

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yep having the same issues with the watercolour brushes on a brand new laptop. So I guess fresco is a no go

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New Here ,
May 13, 2023 May 13, 2023

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Maybe the solution lies in reducing the pixel size of the trace image if you have one. I have done this on a screenshot of a cat I have in my photos. SO far it seems to be working as it has not crashed the app - at least not yet. 🩵

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New Here ,
May 13, 2023 May 13, 2023

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I have the entire above thing with all programs and apps but it has been crashing with sme of my pieces. Last night I tried reducing the pixels on my screenshot trace image tat I brought in and so far it has not crashed. 

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New Here ,
Apr 28, 2022 Apr 28, 2022

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I'm working from my iPad. Every time my screen blacks out Fresco crashes and all of my work wasn't saved. And it won't let me save on the cloud. This app is trash!!!! Bring back Adobe Sketch!!!!!

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New Here ,
May 24, 2022 May 24, 2022

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Agreed!! WHAT A NIGHTMARE

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New Here ,
Jan 22, 2023 Jan 22, 2023

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Does anyone have a fix yet ? So frustrating. | I pay monthly for the entire adobe suite. I use fresco the most for my illustration. ADOBE PLEASE ADVISE!! This is very $ $ $

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New Here ,
Apr 21, 2023 Apr 21, 2023

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2023 and still not working!

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New Here ,
May 11, 2023 May 11, 2023

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Me too and have been paying for many years. This did not happen with other apps like sketch and does not happen with illustrator. At first I thought it must be my pen out of charge but it's not that. Sigh. 

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New Here ,
May 12, 2023 May 12, 2023

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why does Adobe not answer this problem for years now? I have been paying $59.00 every month for many years. For the most part it has been good but this is very much not. I think Adobe should address the problem now. please. 

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Community Beginner ,
May 14, 2023 May 14, 2023

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Did you find any solution?

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New Here ,
May 14, 2023 May 14, 2023

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I have not

🪬 A.M.

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New Here ,
May 19, 2023 May 19, 2023

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Yooo almost 3 years since the first message of this topic and I have exactly the same issue! It has started with a few crash using certain type of brushes but I was able to work but it got worse with time and now I simply can't open the app at all. The app opens, with the "documents loading" message and then just close a few second later. I tried everything. I'm so sad cause the app is so nice to use and I really can't found other apps like this intuitive and easy to use... Just WTF ??? How is this even possible?

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New Here ,
May 19, 2023 May 19, 2023

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It's also been several version updates. It's not really the same problem.

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Explorer ,
May 19, 2023 May 19, 2023

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No point in continuing to give Fresco any more time. SUe Garibaldi probably left Adobe long ago. Nobody at Adobe cares about Fresco. It is a toy. Much better solutions out there. I am using Rebelle 5 and it never crashes.

 

I continue to use Lightroom, Photoshop, and Bridge. Photoshop crashes occasionally, but that is due to my advanced video system (Intel iRIS Max.) Updating my video driver usually solves the problem.

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New Here ,
May 21, 2023 May 21, 2023

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Thanks for your answer. However how have you been able to switch from Fresco to Rebelle so easily ? I feel like they really haven't the same purposes. I used to draw vectorial portraits with Fresco but Rebelle looks way more focus on realistic watercolors and paint... Rebelle just seems so much less intuitive than Fresco...

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New Here ,
May 21, 2023 May 21, 2023

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Yeah, I've been up and down and back and forth wiith drivers and windows update. 4.6.1 makes it a bit farther in the loading process before it tanks, which indicates an improvement on someone's part.

I highly suspect when I upgrade to Win11 it will work fine. You know, I just realized I should try my laptop since It's already upgraded. I think it's more a new kernel issue.

The integration of tools is a thing I like about Adobe, and I'm sure they'll get this sorted.

In the meantime I'll try your suggestion.

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