Transfer file from illustrator to frsco

[damz_77]

Hi everyone, how can i transfer a file from illustrator to fresco?

[Ivan Felipe_Tenjo Cue4087]

I can't open the file, it says file sent but it doesn't open in illustrator, could you open it or does anyone know how to do it?

[DaveJCummings]

I'm able to open files fine in Illustrator from Fresco,  I tend to export them as PDFs though.  However, it doesn't work the opposite way.  Fresco only opens PSD files 

[Anshul_Saini]

Hi @Ivan Felipe_Tenjo Cue4087,

Thanks for sharing your concern! If the file isn’t opening in Illustrator after sending it from Fresco, please try the following:

1. Log out of both Fresco and Illustrator, then log back in. This can help refresh the sync between the apps.

2. In Fresco, use the Send to Illustrator option again.

Let us know if the issue persists.

Looking forward to hearing back!

Best regards,
Anshul Saini

[Anshul_Saini]

Hi @damz_77,

Currently, it’s not possible to directly transfer files from Illustrator to Fresco since Fresco only supports PSD files. However, here’s a possible workaround for better editability:
 1. Prepare the file in Illustrator:
 • Ungroup all layers in Illustrator to simplify the structure.
 • Export the file as a PSD by going to File > Export > Export As and choosing the PSD format.
 2. Open in Photoshop (Optional):
 • Open the PSD file in Photoshop, then save it as a Cloud Document by choosing File > Save as > Save to Cloud Documents.
 3. Access in Fresco:
 • Open Fresco and find the Cloud Document under Home > Your Files to continue working on it.

Let us know if you need further help with the steps!

Best,

Anshul Saini