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Unable to update for almost a week

Community Beginner ,
Mar 19, 2022 Mar 19, 2022

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On booting either my laptop or my desktop, I get a notification in Creative Cloud Desktop that there's an update available for Fresco. Clicking the update button next to fresco doesn't do anything and neither does clicking "update all". This has only happened with Fresco as I just installed updates for Illustrator and Photoshop a few days ago. Is this a bug with Creative Cloud Desktop?

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Activation installation and billing

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correct answers 1 Correct answer

Community Expert , Mar 19, 2022 Mar 19, 2022

Good question.

My iPad is showing it is on version 3.4.0 with no updates.

Windows 11 is showing it is on version 3.2.1 and there is an update to version 3.4.2 which I can not install either.

Have you tried to uninstall and reinstall to see if you get the latest version that way? This just worked for me. You might have to restart computer to clean files up so you can install again.

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Community Expert ,
Mar 19, 2022 Mar 19, 2022

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Good question.

My iPad is showing it is on version 3.4.0 with no updates.

Windows 11 is showing it is on version 3.2.1 and there is an update to version 3.4.2 which I can not install either.

Have you tried to uninstall and reinstall to see if you get the latest version that way? This just worked for me. You might have to restart computer to clean files up so you can install again.

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Community Beginner ,
Sep 09, 2022 Sep 09, 2022

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This eventually resolved itself. 🙂

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